Onsite Technical Support Analyst
OLIVER WYMAN GROUP
London, United Kingdom
9d ago

Description

An exciting opportunity has arisen for an Onsite Analyst to provide technical support within the Distributed Operations Department of Marsh & McLennan Companies in Baker Street, London.

Position Overview

  • Being the first point of contact on any technology-related process, application or device, you will be providing 1st, 2nd and in some cases 3rd Line support to employees of Oliver Wyman;
  • by diagnosing, reporting and resolving or correcting hardware and software problems.

    You will manage all aspects of the installing, maintaining and troubleshooting hardware and software according to company standards reconfiguring existing systems or performing system upgrades as required.

    This will require monitoring and escalating issues until resolution, closure or handoff to a specialised support team.

    Key Responsibilities

    Provides Desktop Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.

    Installs, maintains and troubleshoots hardware and software according to company standards reconfigures existing systems and / or performs system upgrades as required

    Performs activations via Mobile Iron and supports iOS devices.

    Assists with setup, and operation of audio visual hardware as; required by end user including the support of Zoom rooms (order / build / setup and support).

    Logs all issues with appropriate documentation as requested

    Route calls to appropriate support teams as per described troubleshooting steps

    Monitor and escalate issues until resolution, closure or the appropriate group has accepted.

    Skills and Experience

    This position will require the successful individual to provide technical support to users based in UK territories; therefore the shift pattern will be between Monday Friday, between 7am and 7pm.

    Experience of working within a similar capacity for a Service Desk or as a Desktop Engineer.

    Bachelor’s degree in computer science or equivalent is desired

    Technical Troubleshooting experience.

    Familiar with a variety of the field’s concepts, practices, and procedures

    Must have excellent verbal and written communication skills

    Marsh & McLennan Companies (MMC) is a global network of experts in risk, strategy and people. With roots dating back to 1871, MMC’s businesses have been helping clients prosper amid changing times, from the Industrial Revolution to the digital age.

    Our strength is our expertise and the relationships we build powerful industry insight and total commitment to our clients and the communities we serve across the UK.

    And our purpose is simple : helping businesses and individuals thrive through understanding.

    MMC offers competitive salaries and comprehensive benefits and programs including : health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.

    We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

    Information Technology

    F - Full TimeMarsh & McLennan Companies and its Affiliatesaim to attract and retain the best people regardless of their gender, marital status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

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