Sales Administrator – Liverpool
Sales Administrator – Liverpool GB
9d ago

Downing Students, a division of Downing is one of the leading providers of purpose-built student accommodation across the UK.

With 5,000 beds in 9 cities and a long history of working with some of the UK’s leading universities, Downing Students is an established brand in the student accommodation sector.

Downing operates across three successful divisions : mixed use development, property management and construction. We have developed and managed bespoke accommodation for a range of blue chip companies, central government departments and leading universities and as a development partner to the public sector.

Following a period of significant growth, we are looking for an enthusiastic Sales Administrator with excellent communication skills to join the sales and marketing department.

You will be responsible for providing an excellent customer service, helping to convert enquiries into bookings and process applications on our booking system.

You will be able to re-assure students and solve doubts and questions through live chat, email and telephone. This is NOT a cold calling role.

All our customer enquiries and contacts are driven from our customers leaving their details on our website

This is a great opportunity for someone who is looking to develop a sales and customer services career

Key Responsibilities

  • To ensure all sales enquiries are dealt with in a timely fashion through Live Chat, Email and Telephone
  • To ensure all applications are processed successfully on our booking system
  • Liaise with Site teams to provide administrative support during the application process
  • Manage and handle queries, objections and challenges at appropriate points during the process to build trust with customer to confirm bookings
  • Building strong customer rapport through a high quality of written / oral communications and by demonstrating excellent product knowledge
  • Manage knowledge about the booking process and all service options available for students
  • Completing all required administration and recording of sales and bookings through CRM system and other business systems
  • Building strong relationships with team members by providing flexible and prompt support at all times
  • Generate sales reports as and when required
  • Make suggestions to improve the customer sales experience and contribute ideas to the wider sales and marketing team
  • Essential Skills and Experience

  • Excellent communication skills, both written and oral
  • Experience of having worked within a previous administrative role within a data compliant environment
  • Previous experience of working with booking / CRM systems
  • Profile

  • Ability to build rapport, handle objections and challenges
  • Ability to use multiple customer contact and online systems
  • Excellent team player who contributes ideas for the success of the team
  • Self-motivated, results oriented sales person with track record of delivering to targets and working with KPI’s
  • Quick to learn and apply knowledge
  • Resilient and consistent, with ability to bounce back from setbacks and remain focused on goals
  • Able to self-manage multiple workloads to ensure successful processing of bookings
  • Flexible with regards to shift patterns and working hours
  • Ability to travel to sites throughout the UK on a regular basis
  • Desired but not essential :

  • Previous experience in sales and lettings ideally within the student sector
  • Additional language
  • Apply
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