French SpeakingTechnical Retentions Specialist Temp
Excellent opportunities for French speakers in Belfast,Northern Ireland.
About the Company :
OurClient is one of the world’s best-known technology and software companies. Weare seeking highly-motivated individuals to join our Business Retention team.
As a member of this team, you will be the voice of brand -reaching out to customers, fostering apositive and collaborative experience to help them learn about, engage with,and realize the benefits of our Client’s products.
You will hold businessconversations with customers to understand their challenges, overcome issues& guide them through troubleshooting to ensure their business gets the fullvalue from our subscriptions.
Byapplying best-in-class sales & service skills, you will identifyrequirements and help our Client grow business relationships with companiesacross all industries and verticals.
Everyday you’ll make a difference to our Client’scustomers :
Act as a Trusted Advisor with customers across multiple industries to determine their needs and identify opportunities to fulfil their needs with our clients’ leading cloud technologies
Uncover Sales opportunities across a broad range of customer enquiries, and engage in conversations around Cloud solutions
Position competitive offerings and solutions in the context of the customer needs and experiences; provide technical product overview and insights pertinent to customer-
need and usage scenarios
Effectively generate Sales Qualified Opportunities and revenue pipeline by filtering them through different criteria, e.
g. BANT (budget, authority, need and timeline)
Be the first contact point for customers, deliver a strong first impression & build Trusted Advisor status to set the foundation for long term customer relationship
Meet and exceed daily, weekly, monthly and quarterly targets, including pipeline generation and activity based targets;
accurately forecast pipeline generation
Leverage best in class sales tooling and communication tools to accelerate sales, maintain high daily activity
Communicate with customers effectively through Phone interactions
Work in a fast-paced, collaborative and dynamic teaming environment & effectively manage opportunities and pipeline through the sales cycle
Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience.
Have yougot what we’re looking for?
B2B Sales Orientation Preferably within IT or Software
Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
Proficient in actively engaging with customers
Effective in scoping customer problems and needs and identifying new opportunities
Ability to communicate fluently in English & French with strengths in B2B communication styles
Strong cultural awareness for selling market
Strong interpersonal communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Good PC Skills (usage of web-based tools and MS Office
Proficient typing skills (55WPM for chat)
Desire to learn about the client’s products and solutions
Ability to adapt conversation style to match technically minded, or business customers, to match communication with customer level.
Confidence to open up business conversations about what customers are looking to achieve
Ability to ask probing questions, identify business challenges and overcome objections, gaining agreement on solution & best next action
Ability to build rapport and establish Trusted Advisor credibility with business customers
Solid knowledge of online software and applications available in the current marketplace including Operating System recognition
Fluency in English & Spanish
Minimum of 6 months Sales experience
Minimum of 6 months Customer Support experience
Experience working with branded software products and services
Hours of Work : Monday toFriday 8am to 6pm 40 hours per week.