Do you want to be part of a team who influence the service that customers receive or, how staff interact with customers?
We are a Global leader in Mystery Shopping, with offices in 80 different countries and collectively we co-ordinate and deliver in excess of 1M Mystery Shopping tasks annually working with some of the world’s leading brands.
We’re looking for a Senior Research Executive to join our growing team to take ownership for several mid-high level clients and be responsible for client management and reporting.
By developing strong working relationships with our clients (from the shop floor to the board room), you’ll need to understand their objectives and continually qualifying their needs to appreciate what they want to achieve from a strategic perspective.
You’ll have scope to impact the reports, insight and recommendations presented to clients.
This is a unique opportunity to join a highly ambitious team at an exciting time where you will be encouraged to develop new ways of working and shape the Mystery Shopping offering in the UK whilst taking ownership for your own personal development and progression.
Working closely with our Research Executives, you will be accountable for end to end project management, questionnaire design, supplier briefing and management, budgets and reviewing and signing off project documents and data tables.
Alongside the usual skills we look for at the SRE level knowledge of all Microsoft packages, good attention to detail, positive approach to problem solving and good at building client relationships.
We are looking for someone with a proven background in research (mystery shopping would be particularly useful) who isn’t afraid to challenge and question current processes to become an invaluable part of our team.
This is an exciting opportunity for someone who is looking to build upon their career experience by working with well-known clients on a wide range of issues and topics that affect the financial services industry.
if you’re looking to grow and learn, then we would love to hear from you.
About us :
We help clients improve their trusted relationship with their customers and employees. We are a global leader in customer experience, satisfaction and loyalty research.
We provide real time customer feedback to deep dive exploration of customer journeys, advanced analytics and mystery shopping, across a wide range of sectors including financial services, travel and leisure, retail, tech and telco, energy and b2b.
We love doing research that has an impact and want to inspire our clients to make better decisions. We harness our size and scale to enable our employees to be the best me’.
We celebrate everyone’s uniqueness, encouraging people to succeed, take the initiative and perform at their best.
Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency.
We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds, with more interests, skills and experiences to learn from.
Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views.
We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.
We understand the importance of commitments you may have outside of work and we consider all flexible working applications -
please highlight what you are looking for when you make your application.