Are you a passionate, driven retail manager?
Then we’d love to hear from you!
Molton Brown is Kao’s prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs.
Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.
We are currently recruiting for a Store Manager for our store in Harrogate .
You will have previous experience of working at management level in a standalone store and have great communication and management skills and be able to motivate and develop your team.
We are looking for managers with creative minds who can analyse store performance, review sales information and all relevant KPI’s to maximise business opportunities.
Someone who can demonstrate strong skills in driving KPI’s and is confident in leading and developing a winning team.
If you have a strong retail background, particularly if it’s in beauty or luxury retail and think you have what we are looking for then apply today!
Sales and profit
Drive and achieve store sales, KPI’s and profit and commercial targets
Analyse store performance, reviewing sales information and all relevant KPI’s to maximise business opportunities
Ensure sales opportunities are maximised through ongoing communication and monitoring of KPI’s and effective coaching
Have a full working knowledge of P&L reports to potentialise store profitability
Manage payroll effectively to optimise productivity and efficiency
Create loss prevention actions plans and implement to minimise stock loss and achieve company benchmark
Ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner
Customer service excellence
Ensure all customers receive a high standard of service
Lead by example in delivering excellent selling and service skills by consistently following a Blend That Works
Be a brand ambassador and role model for the team
Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines
To attend product training and any subsequent refresher training offered
Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.
e. selling points, users etc
Leading and developing the team
Support and deliver in store training to develop the team and meet the needs of the business
Recruit and identify potential talent to build a strong team
To recognise and identify potential development areas within the teams performance to coach and grow individual skill base and increase retention
To effectively manage poor performance
To be accountable for the adherence and implementation of company policies and procedure
Contribute to the health and safety of others and yourself by following safe working practises
To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to
Ensure consistent delivery of housekeeping and presentation standards throughout the store
Achieve and maintain excellent retail and VM standards in all areas of the sales floor, stock maintenance and handling and the stock room
Plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to company standard
To carry out any other duties that is reasonably requested
To support in other Molton Brown locations when the business needs dictate
Existing assistant, concession or senior sales experience essential
Minimum of 2 years retail experience
Experience within the beauty environment desirable
Flexibility in working arrangements
Ability to travel within reasonable distance if required