Carrier Service Administrator
Wellingborough, GB
12d ago

Pertemps are currently recruiting for enthusiastic professionals with experience in the customer service industry on behalf of our well established client in the Wellingborough area of Northamptonshire.

This high profile contract with our blue chip and prestigious customer has exciting opportunities for good calibre employees.

Our client’s customer service team provides exceptional levels of customer service through the efficient processing of customer enquiries and orders.

Reporting to the Service Delivery Manager within the Carrier Management team, the successful candidate will work be based within the Carrier Management Team working very closely with a fixed portfolio of customers, colleagues within the Carrier Management Team and the carriers.

The main responsibilities of this role will include :

  • Support a portfolio of Customers with Bookings, Service enquires, POD’s and other adhoc enquires.
  • Generate proactive tracking reports, investigate issues and update customers.
  • Preparation and presentation of daily / weekly KPI reports.
  • Liaising with the carrier’s customer service and account management teams to understand and resolve issues arising with individual deliveries.
  • Analysis of carrier tracking data to identify potential service failures and delayed / lost parcels.
  • Responding to requests for information from the customer service teams.
  • Review of received invoices and creation of PO’s within the financial management software.
  • Dealing with invoices queries from the finance department & suppliers.
  • Maintain the in-house data base billing tool.
  • General administration duties.
  • Claims processing.
  • The successful applicant will ideally possess the following key skills and attributes :

  • Excellent administration skills, to include a high level of accuracy and attention to detail.
  • Professional telephone manner, with the ability to converse with colleagues and customers at all levels within the organisation.
  • Previous experience in a customer facing environment within the last two years.
  • Ability to use MS Excel to an intermediate level
  • Well organised and able to work to strict deadlines.
  • Ability to maintain confidentially
  • Any previous experience within a customer service role or a carrier administration role will be a distinct advantage, although are not essential as full training will be provided.

    The hours of work for this position will be 37.5 hours per week supporting a shift pattern that will be between the hours of 08 : 00 - 18 : 00 Monday to Friday.

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