Commercial Claims Handler
Direct Line Group
46d ago

At Direct Line Group, we’re shaping the future.

With a mission to make insurance easier and better value for our customers, we embrace change in all its richness and variety.

It’s not just what we do; it’s how we do it.

We bring our whole selves to work every day and embrace fresh thinking after all, Britain is constantly changing and to protect the nation, we adapt with it.

Across our diverse brands including Direct Line, Churchill, Privilege and Green Flag change takes many forms.

We appreciate the knowledge and skills that each one of us brings to the business.

It’s hard not to be inspired by the things that make us unique.

Boldness, curiosity and enthusiasm go a long way.

And they’re helping us transform the industry we lead.

An exciting opportunity has arisen for a Commercial Claims Handler to join our team.

This is a permanent, full time position based in our Manchester Office.

Purpose of the Role The Senior Commercial Claims Handler will be responsible for handling all Commercial losses of a defined large and / or technical / complex nature.

This functionality will be cradle to grave claims handling working together with supply chain to deliver optimal claims costs as well as excellent customer service.

Key Accountabilities Triage of new technical and / or large claims, including Property, Subsidence , Environmental, Liability Claims, Injury and Motor End to end claims handling of retained technical claims Identify and manage potential fraudulent claims Investigate, negotiate indemnity and liability & identify potential recovery opportunities Contribute to the development of large loss claims handling strategy Support technical development in other claims handling areas by way of case clinic activity, audit, and dissemination of technical / legal knowledge and developments I identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework Robust control of Indemnity Spend / Reserving through effective claims handling Manage Customer and Third Party expectations throughout the lifecycle of the claim Maximise revenue generation / cost control / recovery opportunities to negotiate the optimum claim settlement Adhere to regulatory timescales and guidelines Technical mentor / referral point for policy and capability development Personal development to ensure retention of area as a centre of excellence Keeping the customer experience at the heart of everything we do, ensuring adherence at all times to the principles of Treating the Customer Fairly Successful achievement of all business targets as set out within departmental measures Skills and Qualities you'll need : Strong experience in commercial property claims Working hours 35 hours per week, 9am-

  • 5pm Career benefits and rewards Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement;
  • you can take advantage of a wide range of benefits.

    The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends.

    Here are just a few we have on offer : A competitive salary, benchmarked against our competitors, which will grow as you do.

    Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead! Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard) Attractive holiday entitlement 50% off our Home, Motor and Pet insurance Free Travel insurance Free Green Flag breakdown cover Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance Retail card, with discounts at big name retailers My Discounts -

    a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more.

    Who we are Direct Line Group is an organisation with a clear mission : to make insurance much easier and better value for customers.

    We are one of the leading motor, home and small business insurers in the UK.

    We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

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