Food and Beverage Assistant- Charlie Fry's Bar
Arora Group
London, GB
4d ago

Salary : Hotel Description :

Hotel Description :

Are you looking for a runway for your career? A buzzing workplace with a superb team? Join us at Hilton London Gatwick Airport and fly high with the opportunities that are waiting for you.

We are the second largest Hilton hotel in UK, connected to the South Terminal via a covered walkway ? boasting 821 bedrooms, an award-

winning conference centre with 21 meeting rooms, 5 food and beverages outlets including the premium dining Amy?s Restaurant.

We are located 30 minutes from central London by Gatwick Express.

Job Overview

As a F&B Assistant ensure checks are presented to all guests during service to secure full payment for all products and services offered.

Duties and Responsibilities

  • As a F&B Assistant ensure checks are presented to all guests during service to secure full payment for all products and services offered.
  • Understand how to efficiently process payments, count floats for accuracy and enforce cash handling procedures.Record covers in Micros properly and accurately post products consumed.
  • Maintain an honest operation when posting products and handling payments (cash, credit card, room charge, A&G charges).
  • Maintain and encourage a positive working environment.
  • Supports the team with up-selling features and be knowledgeable in your role
  • Respects colleagues and work closely with other associates to deliver memorable experiences
  • Actively participate in associate briefings and team meetings.
  • Assist the manager to drive Heartbeat (guest satisfaction) by providing consistent guest experiences.Report positive and constructive guest feedback to the manager.
  • Constantly critique quality levels of service and product consistency, provide suggestions to the manager.
  • Skills & Experience

  • An absolute commitment to delivering high levels of customer service.
  • A positive attitude and good command of the English language due to guest interaction
  • Previous a la carte or fine dining experience preferred
  • Ability to work in a team environmentHigh level of personal presentation
  • Benefits

  • Free meals on dut
  • Service charge
  • Staff discounted rates within Arora and Hilton Hotels
  • What we are looking for

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