Team Manager - Disability Needs Assesors
Capita plc
Victoria Street, London
51d ago

Team Manager - Disability Needs. Home based with extensive UK travel

The Role :

Leading a team of Disability Needs Assessors, you will report directly to the Head of Service Delivery. You will be responsible for pro-

actively supporting the successful achievement of the forecasted annual business plan and ensuring delivery of key performance indicators to ensure Contact Associates meets its business objectives.

Key Accountabilities :

Manage the performance and productivity of a team of Disability Needs Assessors to achieve agreed Key Performance Indicators through effective leadership, coaching mentoring and development activity.

Provide support to the Disability Assessors to enable positive development processes utilising internal and external tools.

Be proactively responsible for staff motivation and develop and maintain a team ethos as well as minimising staff absence and attrition.

Responsible for driving the Quality Assurance initiative and minimising queries.

  • Be available as a decision-maker in the escalation process;
  • Host and attend CPD sessions to support business requirements and organisational priorities;
  • As directed by the Head of Service Delivery, complete any other duties that may be deemed necessary by the business to ensure successful delivery of the service.

  • Key Skills and Experience :
  • Demonstrable planning, leadership and organisational skills;
  • Experience of managing teams in front line customer service or clinical environments;
  • Ability to work in a high pressured environment, managing detailed operational deliverables, meeting targets and business plans;
  • Able to develop and deliver presentations to direct reports and stakeholders

    Essential Experience

  • Minimum of 1 years’ experience of team management - essential
  • Experience of business development essential
  • Previous experience of managing a remote teams desirable
  • Knowledge of windows packages essential
  • Experience of delivering targets - essential
  • Aptitude and Abilities

  • Ability to plan, prioritise and organise own workload (essential)
  • Excellent inter-personal, verbal and written communication skills (essential)
  • Knowledge of IT, both generic and specialist (essential)
  • To be proactive in undertaking continuing professional development (essential)
  • Pragmatic approach to problem solving (essential)
  • Personal Attributes

  • Ability to work under pressure to constant deadlines
  • Flexibility, punctuality and reliability
  • Confident problem solver
  • An understanding of the need and importance of confidentiality, privacy, etc.
  • Enhanced Disclosure and Barring Service (formerly CRB) clearance
  • Ability to empathise and excellent listening skills
  • Customer facing and strong communication skills
  • What’s in it for you?

    At Capita, training and development aren’t optional extras : they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately.

  • As well as a generous basic salary we also give you, company pension scheme and access to voluntary benefit options including;
  • child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle.

    All of this, in a professional but fun environment.

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