Customer Service Officer
The Co-operative Bank plc
Brighton, Great Britain
14d ago

Rotational shifts :

Week 1 : 10 : 00 - 14 : 30 Monday and Tuesday, 09 : 00 -13 : 30 Friday and 09 : 00 - 13 : 00 Saturday

Week 2 : 10 : 00 - 14 : 30 Wednesday and Thursday, 12 : 30-17 : 00 Friday and 09 : 00 - 13 : 00 Saturday

The Co-operative bank has a lot to be proud of and this year marks 25 years since the launch of the Ethical Policy in 1992 which remains unique in UK high street banking.

We believe our approach to banking, with values and ethics at the centre of everything we do, sets us apart and remains the key reason why approximately 4 million customers choose to bank with us.

Develop your career as a Customer Service Officer with an organisation that puts the needs of its customers and its people at the heart of every decision it makes.

We’re going through a big transformation at The Co-operative Bank join us and enjoy the support and opportunity to grow and reach your full potential.

Your focus is on customer service, customer service, customer service. We want every interaction you have with our customers to be a positive one.

For you to operate as our branch host, happy to provide advice, guidance and exceptional customer service to every customer who approaches your counter.

You’ll extend the same courtesy to every customer you speak to over the phone or by email too.

As a key point of customer contact for all cash related queries and enquiries, you’ll be skilled at building customer relationships and be really approachable.

Able to process transactions in a timely, efficient and accurate manner, you’ll also understand how to match and promote products and services to both new and existing customers’ needs.

As well as having clear financial and operational goals in place, we’re also a true leader when it comes to addressing the issues our customers feel most passionate about.

  • Whether that’s human rights, supply chains, animal welfare or working conditions, it isn’t just about complying with the law or having an equal opportunities policy in place;
  • it’s about being fair and socially responsible in everything we do for our customers, our people, and the world we live in.

    Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.

    We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.

    That’s what we can offer you a firm belief in doing what’s right in a place where you can feel genuinely proud to work, grow and develop.

    If you’re inspired to join us, we’re confident you’re just the sort of Customer Service Officer we’re looking for. Someone, who’s as dedicated as we are about growing our bank ethically, responsibly and passionately.

    Achieving ambitions as big as ours is a challenge you’ll thrive on as you enjoy career development, ongoing training and the rewards of helping to create a better future for our customers, communities and colleagues.

    If you require more information or need to view this document in a different format, please contact Amy Smythe on amy.smythe

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