Fixed Term Contract for 9 months
We have an exciting opportunity for a dynamic individual to join our team as a Neighbourhood Housing Officer. We are looking for an enthusiastic customer focussed person with excellent communication skills and experience of working in the housing sector.
Did you know that Merlin have partnered with Bromford? Our Neighbourhood Service team is about to embark on a transformation journey to align our services with Bromford’s approach which is known as Neighbourhood Coaching.
You will need to have a desire to work through change and a positive approach as we start this journey.
What’s the role all about?
You’ll spend most of your time out on your patch, getting to know your customers and the local community. You’ll need to be flexible and ready to work with your customers when it’s right for them.
You’ll have honest and sometimes difficult conversations with your customers that will enable them to make more informed choices and better equip them to deal with life’s challenges, whether it’s about changing behaviour to help the customer manage their tenancy better or prevent issues of anti-social behaviour.
Build on and work in partnership with external agencies to help your customers sustain their tenancies, develop independence and build positive and inclusive lives within the community
We want somebody who :
Is curious and doesn’t shy away from having difficult conversations
Is tenacious and resilient - doing what it takes to achieve the right outcome
Has a track record of being self-motivated, flexible and able to manage their own workload
Is a strong positive contributor even when the going gets tough
Already has experience of housing and tenancy issues
Has a reputation for first rate influencing, negotiating and relationship building skills
Demonstrates a commitment to our values of openness, honesty, accountability and collaboration, and will put customers first, going the extra mile for them when delivering services.
Has Excellent IT skills, good attention to detail and an excellent work ethic.
This is an exciting time to join Bromford. We’ve been named as a in the UK by Glassdoor and we’ve just merged Bromford and Merlin Housing to create a new Bromford meaning even more new homes, opportunities and relationships.
We’ve set aside a joint investment of £1.5b as we plan to build 14,000 new homes over the next decade.
This role will be employed by Merlin in the Bromford Group. Our colleagues tell us they really value the benefits we offer,
You can learn more about Bromford and what it’s like to work here by visiting and following us on , and .