Head of Credit Advisory
Société Générale
London, GB
6d ago


People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours.

It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation.

Bringing words like hard work and dedication together with community and respect has enabled us to work collaboratively and build our future together.

We call this Team Spirit and it's what makes us different. It's what makes you different.


Description of the Business Line or Department - Summary of the business, coverage, services

Front Line, client facing commercial credit product specialist, providing proactive support and guidance to CRM’s & the Commercial teams.

In conjunction with the CRM’s & BD teams, provide ongoing engagement with Industry professional’s, mortgage brokers and intermediaries Brokers on the Banks credit offering and approach to margin setting.

To support with specific and detailed structuring advice within the approved credit offering and bank strategy as well as an authorisation and control point for Commercial for credit cases.

Summary of the key purposes of the role - Summary of the key objectives and primary goals (minimum 3)

The Head of Credit Advisory is responsible for the successful management and development of the Bank’s activities within the approved credit offering and bank strategy for UK, CI & GIB markets

The role is responsible for both their individual and team’s commercial and performance targets. They are expected, through training, mentoring and coaching, to enhance the skills and quality of the work of their team whilst embedding compliance and credit risk awareness.

The role will involve monitoring Key Performance Indicators (including : revenue targets, lending proposals, product development and pricing using a combination of management information, specific client and Credit Advisory reviews, regular review meetings (including daily huddles) at a team and individual level.

Action plans will need to be established and agreed for the Credit Advisory team and with each individual member, such as improving product sales / penetration, maximising revenue by respecting the Group tariff, managing low profitability clients and the control of tariff discounting,

The role holder will be expected to act as a liaison to other functions, particularly Commercial, Investment Management, FIM, Credit Services, Compliance and Risk to help embed credit as an integral part of the wealth management offering for KH clients by working closely with Private Bankers & Investment Advisors as a technical credit expert.

Direct management and development of Credit Advisory team members will be a requirement. The team leader role, therefore, requires technical proficiency and management skills to supervise and monitor the work of the team while motivating team members to meet objectives and to support their career progression through active coaching, mentoring and appropriate training.

The Team Leader is required to embrace and utilise the Customer Excellence tools to achieve dedicated client time, service quality and enhanced team motivation.

Summary of responsibilities- Minimum of 6 responsibilities to be identified

Commercial leadership :

Define, develop and implement the commercial plan and the strategy of the Bank’s activities within the approved credit offering and bank strategy for UK, CI & GIB markets meeting agreed Key Performance Indicators and targets.

Ensure the Credit Advisors on the team are proactively managing the Private Bankers to achieve their commercial objectives.

Conduct regular reviews with private banking teams to establish areas for improvement and recommend strategies to meet both client and Bank objectives.

Work closely with the business development team to maximise client opportunities through analysis of internal management information and external competitor data.

Able to articulate difficult messages and decisions through effective communication and verbal reasoning.

Work with Credit Services product development to conceive and support new loan products where appropriate which meet our client’s needs, the banks risk appetite and governance framework and also regulatory requirements

Develop strong and meaningful relationships with Senior Leadership team, Commercial Bankers & Wealth Planning Solutions, to promote LUM as a core business line

Develop & retain relationships with external industry professionals & intermediaries in conjunction with SG Financial Intermediaries team and new business development.

Deliver to CRMs the CeMAP Training accreditation programme with assistance, as required, from the Credit Services Team and the T&C Manager.

In conjunction with the T&C Manager, design the Credit Sales T&C Scheme to ensure all CRMs covered by the Scheme are fully trained and competent to deliver the service for which they are authorised.

Ensure clients’ needs are understood fully and to work with product specialists, support staff and other relevant groups so that the client proposition is effectively translated and fulfilled

Develop broad ranging and strong client relationships for reasonably sophisticated client requirements, maintaining an awareness of client circumstances and regularly reviewing each client’s profile to ensure their changing needs are met

In certain instances and for particular complex transactions there may be a requirement to write credit proposals

Liaise on a regular basis with Senior Leadership teams within KH, Head Office CAT & RISQ Teams

A’ signatory money transmission and securities transactions.

Respect of local SG procedure and regulation.

Application of Customer Excellence tools.

Maintain awareness of operational risks exposure in their daily activities and seek advice from their Management and local Operational Risk Manager to prevent issues.

  • Meet ongoing suitability and conduct requirements at all times
  • Remain aware and appreciate forthcoming regulatory changes to UK & CI lending markets
  • Resolve problems independently, escalating only when necessary.
  • Identify and promote the generation of ideas to improve processes and client satisfaction. Supervise the implementation of these improvements
  • Actively drive change, defining the concrete steps to implementation.
  • Communicates positively about the reasons for change and ensure others understand what the
  • changes mean for their everyday work
  • Business requirements & performance management :

    Motivate and lead for success, establishing priorities for the team’s activities.

    Ensure that a balanced team is maintained through the recruitment process and the development of individual team members.

    Liaise with other Commercial Team leaders to identify skills and inputs required via team leader events / forums.

    Embed customer excellence in the team ensuring adherence to the golden standards, achieving KPIs and conducting daily huddles.

    Undertake timely and accurate transaction reporting to provide weekly visibility of pipeline ensuring the Credit Advisory team accurately records data relating to commercial activities.

    Regularly monitor and review the Commercial team’s pipeline to ensure Commercial Team Leaders are proactively following up new business enquiries

    Create and monitor a skills development action plan for the team and its members in conjunction with HR (monitoring, sharing experiences, coaching, mentoring).

    Ensure appropriate team resources and competence is in place. Hire and develop the right talent to further expand the team’s ability to pro-

    actively service Clients.

    As defined in the Credit Sales Training and Competence Scheme, act as observer at selected Client meetings to ensure technical and regulatory competence achieved.

    Complete the evaluation process for all team members ensuring progression plans are well documented with SMART objectives.

    Monitor, on a periodic basis, through regular performance discussions and feedback.

    Build trust, inspire and engage key stakeholders through effective communication. Contribute towards the Commercial team new money annual lending target

    Demonstrate strong client and intermediary negotiations and acquisition skills

    To review and consider the credit risk and pricing of all credit proposals / renewals prior to submission to the credit risk teams in the appropriate jurisdiction

    Collaboration & Cooperation :

    Operate in a constructive manner with others (within the team, with the management, with other commercial teams, within SG)

    Develop and maintain collaborative relationships with commercial functions, particularly Investment Management, Wealth Planning, Credit and Market Solutions ensuring that the product offer and support provided allows self and team to meet client’s objectives.

    Provide support functions with ideas and feedback to improve efficiencies and client service standards.

    Drive and coordinate actions with all support functions, notably Credit Services, Risk & Compliance

    Maintain an appropriate balance between global standards and local rules and practices.

    Work within relevant Commercial teams to help identify new clients and grow the existing client base, typically taking on HNW (greater than £1m) clients

    Monitor conversion rate at regular intervals throughout the year with Commercial team leaders

    Develop strong internal relationships with Head Office CAT & RISQ Teams

    Share the credit culture with both local Commercial team heads and Head Office functions

    Show team spirit with sharing of information at both local and Head Office level

    Business / Market Knowledge :

    Develop and sustain a broad technical knowledge across a wide range of products and services of the Commercial / Private Bank to ensure relevant clients are targeted with best product and service information

    Consistently update personal knowledge of intermediary / wealth management market, ensuring that the reputation of KH is upheld to the highest level possible in terms of compliance and reputation internally and externally and to give continuous consideration to treating customers fairly

    Develop the Credit / Banking proposition based upon your knowledge of the local marketplace showing innovation within a mature product offering

    Risk / Compliance :

  • To set an example and demonstrate leadership in respect of risk awareness, conduct, behavioural and compliance culture matters;
  • ensure the embedding of a positive culture of compliance within the team, with internal stakeholders, as well as to clients and markets.

    To lead to the right outcomes in all material respects.

    Ensure Credit Advisory team members apply all regulatory standards including Treating Customer Fairly, Know your Client and Suitability.

    Maintain the highest standards of risk and compliance, ensuring all policies are observed across the team.

    Champion the Bank’s risk culture applying the rules to daily tasks whilst ensuring the team adopts the same approach.

    Provide competency oversight as detailed in the Credit Sales, T&C scheme and ensure SPS / CPD rules are adhered to for self, team and CRMs.

    Meet all specific ongoing requirements under the Certificated Persons regime

    Improve the quality of client service to meet the requirements for client due diligence.

    Follow best practice within the regulatory framework, suitability, conduct risk and Treating Customers Fairly principles

    Application of SG Code of Conduct.

    Application of IMMUNE and FORCE rules.

    The role holder commits to fully respecting SG Policies and Procedures defined locally, at PRIV and at Group Level, in order to control operational risks.

    Perform all duties in accordance with the principles outlined in the SG Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long term sustainability of client relationships


    Competencies - Define a minimum of 10 skills and technicalknowledge that are essential for the Job holder to have

    Technical Competencies :

  • Knowledge of legal regulatory and industry requirements
  • Knowledge of business processes, standards, policies and procedures.
  • Assessed as competent under KH T&C regime
  • Knowledge of Products and Services.
  • Demonstrate competence to cover FCA dealing requirements.
  • Role Competencies :

  • Analytical Thinking
  • Business Development
  • Client Focus
  • Communication oral and written
  • Planning, Organising, and Influencing
  • Strategic & Commercial Awareness
  • Supervisory Role & Responsibilities :

  • Results orientation
  • People Development
  • Change Leadership
  • Cooperation
  • Coaching and mentoring skills
  • Empathy and diplomacy
  • If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application.

    At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

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