As the world's largest building society, we're owned and run for the benefit of our members and customer service is always at the heart of what we do.
As we grow from strength to strength we need Mortgage Representatives in our busy Northampton call centre, to deliver the legendary service we're known for.
We need :
As a Mortgage Representative you are the first point of contact for our member’s in their Mortgage application journey, conducting skilful conversations to understand the member need, providing Legendary Service to achieve fair outcomes on every call.
This ranges from preparing our member’s for advised interviews with our Mortgage Consultants, to providing factual information regarding our products, as well as Nationwide policy and process.
Who we're looking for
Mortgage knowledge would be preferable, but the right attitude and genuine desire to provide legendary service to our Members is what means the most to us, so we’ll provide full product training, support in developing your skills further through on the job’ training, with a clear career development plan, which you’ll own and we’ll support.
As a minimum requirement :
It would be nice if you had :
We believe in the power of mutuality. So, we’ll invest in you from the start, with industry leading training to develop the listening, problem solving and product expertise you’ll need to succeed, and on-
going training throughout your career.
What you'll be doing
As a Mortgage Representative you will handle inbound mortgage queries, providing a customer service that’s second to none.
This means pinpointing exact needs and flagging up services to suit each customer personally. Through training and on the job development we’ll equip you with an in-
depth knowledge of our award winning product range to be able to talk to customers with confidence.
The focus will be to deliver a service that’s professional, secure and in line with our operational procedures, you’ll keep the customer experience at the front of your mind.
We operate 08 : 00-20 : 00 Monday to Friday, and 09 : 00-17 : 00 on Saturday providing adequate resource to support our Members.
As a Mortgage Representative you will work on an alternate early / late week shift pattern. During an early week your shifts will start between 08 : 00 and 10 : 00, with a day off during that week, working 09 : 00-
17 : 00 on the Saturday. During a late week, you will work Monday to Friday, with your shifts starting between 10 : 15 and 12 : 00.
All schedules are published at least 4 weeks in advance, allowing you to plan in advance.