Helpdesk Administrator
Capita plc
Bristol , England , UK
7d ago

Becoming a Helpdesk Administrator with Tascor :

Tascor are looking for a Helpdesk Administrator to join their team. The Helpdesk Administrator will take and record all Helpdesk calls, faxes and emails, filter queries and call out various sub-

contractors for maintenance, repairs and other functions as required. You will also be responsible for administering all the bookings relating to the Conference and Hospitality Services.

Salary : £20K (£19K with £1K shift allowance)

Working hours : Two 12 hour days 07 : 00-19 : 00 and then two 12 hour nights 19 : 00-07 : 00 with four consecutive days off including weekends.

What you will do :

Answer, record as necessary and action telephone and email enquires within agreed service standards.

Provide support and clerical functions required for service provision to all contracts.

Ensure any complaints are logged and dealt with in accordance with the Tascor Complaints Procedure.

Manage queries and administration for a variant of high profile contracts. This will include Police, Fire and Severn Trent clients.

Liaise with appropriate managers and internal / external contractors as required. To include liaising with residential tenants and blue light personnel, booking appointments and managing the mobile engineer’s calendar efficiently

Your experience and skills will include :

Background in Microsoft applications

Excellent customer service skills

Previous experience in an administrative role

Good telephone manner

Education level : GCSE C and above

About Tascor

With over 15 years’ industry experience, Tascor works in partnership with its customers to deliver high-quality, secure criminal justice, immigration and public sector solutions.

We not only look after buildings, but reception, waste management and a whole host of other services. Join us and you’ll make a huge difference, as well as offer peace of mind, to our clients.

Tascor are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions.

Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential.

With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.

As well as a generous basic salary, we also give you23 day’s holiday, company matched pension scheme and access to a variety of voluntary benefit options.

These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

Our mission is to help you realise your potential whatever that means to you.

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