Assistant Manager
Fortnum & Mason
Piccadilly, London - W1A 1ER
16d ago

About Fortnum & MasonFor over 300 years, Fortnum’s has been in the business of pleasure. From the heart of our Piccadilly store, we continue being the home of joy-

giving things, extraordinary experiences and the very finest produce. We are now looking for a non-less extraordinary Assistant Manager for our Parlour restaurant.

About the Parlour The Parlour restaurant at Fortnum & Mason is a truly decadent ice cream experience. It offers both much-

loved classics, like our famous Sundaes, unique flavours such as Aperol Spritz sorbet, and a number of savoury options including Welsh Rarebit and Fortnum's smoked salmon.

The Parlour Restaurant is a favourite for families and shoppers alike. The Role You are a team player focused on developing your staff and ensuring the highest level of customer service to the guests.

You will ideally have experience in a high street coffee retailer or a fast-paced establishment. You will be :

  • Managing the day-to-day operation with passion and integrity
  • Responsible of Quality & Training of Barista & Waiters
  • Training and coaching Staff on guest services principles and practises
  • Reinforcing Food Safety & Licensing Compliance
  • Involved with Employees Review
  • Solicit Guest Feedback and handle complaints effectively Fabulous Benefits
  • A competitive salary + Tronc
  • Annual bonus of up to 5%
  • A generous store and restaurant discount
  • 28 days holidays (inc. bank holidays) and an extra day off for your birthday
  • Free shift meals in our staff restaurant
  • Excellent pension scheme
  • Defined development scheme to grow your career If you have what it takes to help us deliver a sense of pleasure to our guests and want the opportunity to progress your career, please apply today.
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