The Technical Services Team enables all of our clients advertising businesses with advertisers, partners, agencies, publishers and users.
We do so by providing technical services, tools and operations throughout the lifecycle, from the technical aspects of sales to troubleshooting and optimisation.
Within this team the mission is to make it easy to run ads at 10x the scale through expertise and efficiency.
The team offers both high touch services to large advertisers and scaled services to advertisers of all sizes. This includes technical pre sales, design of customized solutions, implementation of complex ads products, media trafficking, analysis, optimisation and troubleshooting.
Role description :
The Professional Services Technical Performance Specialist team covers a diverse set of Performance Products and supporting functions (eg.
Shopping / PLAs, Mobile Apps, Dynamic Remarketing, Analytics & Tag Manager, Beta, Reporting, Automation). Your role will primarily focus within the Measurement & Attribution stream, working on Analytics & Tag Management suite of products, with scope to expand across multiple areas of the team.
As an Measurement & Attribution Technical Performance Specialist, you bring a proven track record of analytical problem-
solving, ability to absorb complex technical concepts and communicate them to both technical and non-technical audiences alike.
You help build on the success of the largest customers by leveraging your expertise to help implement a very complex product ensuring high rates of product availability, preventing downtime and offering optimisation advice with Sales to maximise ROI.
Successful Analytics implementations offer huge revenue growth opportunities and your work will directly influence the success of clients.
You have both the ability to interact with product & operations teams, as well as excellent client relationship-building and communication skills.
You are also someone who can identify opportunities for increased efficiencies and can work with a cross-functional team to continuously improve products and operations.
Ideally you're already familiar with online advertising and have experience working within the industry.
Minimum Qualifications :
Expert level knowledge of digital tracking, digital analytics and / or digital optimization solutions eg. Google Analytics, GTM or similar analytics solution
BS / BA degree with a strong academic record or equivalent practical experience
Preferred Qualifications :
Strong communication, analytical, consulting and project management skills
Ability to work within a multi-functional & international team, uniting disparate groups across sales, operations, other cross-
functional partners in support of a common goal.
Advanced level knowledge of Google Adwords
Ability to speak in English fluently and idiomatically, another language is a plus
Partner with Sales and client facing teams to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer's business and technology needs
Be the primary day-to-day technical contact for your client set, providing prompt, professional consultative support and service to ensure a high level of customer satisfaction.
Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues.
Participate in the analysis and research for complex technical issues and work with senior product escalation teams to improve product
Maintain industry, product, and customer knowledge. Drive business results by tracking key operational metrics, identifying process improvement opportunities and managing strategic project plans to completion.