In Room Dining Coordinator
Fairmont Hotels & Resorts
London, United Kingdom
10d ago

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following :

To be responsible for charging all food and beverage and miscellaneous items in the department

To answer telephones, assist and take orders and requests correctly, recommending and selling as appropriate

To process laundry and fill out paper work

To polish shoes to standard and military

To up sell to guests and help guests make a full selection of our products

To issue guest orders or requests to waiters or butlers in absence of managers

To monitor timing of all orders and advise management of any delays or problems occurring

To contact guests if there are delays or challenges with an order, with managers input

To check orders for quality and presentation where possible when leaving the floor in absence of managers

To prepare all documentation for mini bar waiters

To offer butler service to suite guests if required

To know where to have clothing item repaired

To operate all computer systems in accordance with the correct operating standards

To order all stationery and organise the office on a daily basis

To record all complaints in the log book and bring to the attention of the management, any detail or comment or knowledge that refers to a guest

To deal with all queries from Reception, Cashiers, Accounts and other departments as necessary

To report all maintenance defects

To update guest profile when required

To assist other Food and Beverage departments to service guests as required i.e. Banqueting, Kaspar’s

To ensure complimentary and private orders are sent to guest's room and charged for

To be available for work as and when required

To know how to take a private order by telephone and get all appropriate information.

Qualifications :

Previous food and beverage expereince required - minimum of one year

High level standard of English is requried

High level of computer skills

Able to perform all co-ordinator duties and responsibilites

Well organised and able to prioritize in a busy environment

Pysically albe to operate effeciently in a day in a limited size office space

Physical Aspects of Position (include but are not limited to) :

Sitting and working in fron of a computer for 8 hrs

Ability to carry and pull heavy loads

Standing, bending and lifting may be required

Visa Requirements :

Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization.

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