Applications Senior Specialist- Kingston Upon Thames
Surrey County Council
Kingston Upon Thames
15d ago

Job Details

£38,888 per annum hour for 36 hours per week based at County Hall, Penrhyn Road, Kingston upon Thames, Surrey, KT1 2DW. This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception.

Where possible, we offer flexible working , mobile phones and laptops. 24 days annual leave for full time staff or pro rata for part time staff.

Local government salary-related pension offered, discounted child care vouchers as well as the option to join the car lease scheme.

For more information, please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

About the Role

Our IT and Digital (IT&D) team is part of the Orbis partnership , which encompasses Surrey County Council , East Sussex County Council and Brighton & Hove City Council .

The purpose of this partnership is to deliver greater value for our councils, residents and customers by increasing efficiencies and exploiting the benefits of sharing people, resources and technology.

The IT&D Service of Surrey County Council provides technical expert knowledge and guidance in developing effective business solutions for the County Council Services, to provide for the effective delivery of front line services.

As part of the Business and Social Care Applications Team you will help to ensure efficient and effective systems ownership support and improvement.

This is a key post and will be predominantly responsible for Business and Social Care IT systems / applications across a Microsoft Windows based environment.

The Council’s IT&D service directly supports approximately 10,000 staff across a variety of businesses. In addition to this, IT&D collaborates with partners within and beyond Surrey’s borders, including our Orbis partners as well as, Central Surrey Health and Mole Valley District Council.

Responsibilities include prioritising your workload to meet required deadlines, ensuring accurate updates to the team’s call logging systems, and monitoring progress with third parties.

You will be encouraged to contribute and develop ideas to enhance efficiency within the service, and find ways to improve processes.

You will also run and deliver small to medium projects or act as a resource for large projects, following PRINCE 2 methodology.

You should be highly literate in the use of IT systems, with great communication skills, strong analytical problem solving skills and a proven track record in providing excellent customer support.

You should have a real desire to develop professionally and be able to work well under pressure.

To be shortlisted to interview for this position your application will clearly evidence :

  • Provision of 2nd line and 3rd line support for critical business applications.
  • Managing the technical and application support of systems, in development, testing, and production environments within a change management process.
  • Effective management of an application life-cycle and roadmap, including implementing upgrades, change controls, service requests and incident management.
  • Ability to communicate at all levels, with strong interpersonal communication skills, and provide excellent customer service.
  • Proven experience within an IT support role.
  • Strong problem solving, diagnosis and monitoring skills in order to provide a high level of system availability and security.
  • Analytical thinker with excellent attention to detail and a strong personal drive to deliver high standards, best practices and documented procedures.
  • Strong written communication including technical and non-technical documentation.
  • Provide customer focused support and consultancy on the use of IT applications to maximise the potential benefits to the business.
  • Ability to work as part of a team supporting colleagues in project and business as usual support.
  • Technically proficient in supporting and developing complex systems, using Microsoft technologies including Server 2016, O365, IIS and SQL.
  • A good understanding of how Citrix, SCCM, App-V, Appsense are used to deliver a user experience.
  • Knowledge of tools such as SCOM for monitoring or NESSUS / SPLUNK for security and vulnerability scanning would be useful.
  • Additional Information

    The job advert closes at 23 : 59 on 12th August 2018.

    Interviews will take place on the 15th August 2018.

    Please note, if access to the GCSX (PSN) network is required for this role, a Basic Disclosure (DBS check) will be required to meet the Government Baseline Personnel Security Standards.

    Values and Behaviours

    To find out more about our values and behaviours please click HERE.

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