Quilter Investors Service Delivery Analyst
Quilter Investors
12d ago

Key Responsibilities and Scope of role :

Management & support of allInfrastructure services.

Desktop / Laptop builds upgrades & desktopimaging.

Provide a proactive high performing Helpdeskservice :

Ensurecalls are responded to within SLA


Manageissues through to resolution

Updatehelpdesk tickets

Carryout root cause analysis

User moves, adds and changes.

Involvement in projects

Create and update documentation as required.

Complete regular Daily / Monthly checks toensure systems are fully operational and compliant.

Participate in the proactive monitoring andalerting of IT infrastructure services.

Undertake continuous improvement & smallScale Enhancements mini projects as requested.

Ensure the IT infrastructure is kept secure and in adherence to the ITsecurity controls for Patching, encryption, AV, vulnerability monitoringetc.

Key Behavioural Skills :

Ability to identify, isolate and resolve IT problems / requests

Ability to understand business processes and use of data

Always maintains a professional manner and remains calm under pressure

Highly motivated

Excellent attention to detail

Ability to prioritize and meet tight timescales

Excellent interpersonal skills

Communication provide documentation, updates to customers or ITManagement that is clear, precise and understandable, communicates and presentsin a clear and compelling manner

Ability to work as part of a team circulate important information andcontributes to team discussion

Organized with good time management / planning manages personalworkload effectively

Desire to follow best practice and development standards as agreedwithin IT

Initiative, willingness to seek and achieveimprovements to processes and technology

Qualifications required :

Educated to equivalent of UK Graduate Level orequivalent business experience

Experience required :

Goodworking knowledge and experience of :

Service management tools to log / monitor / update / close client problems& requests.

Active Directory administration and troubleshooting

MS Exchange administration and troubleshooting

Microsoft Print Services with knowledge of follow me print solutions

MS Office Suite of products (Outlook, Excel, Work etc)

Detailed knowledge of Windows 7, Windows 10 operating systems.

Ghost imaging or equivalent tool including experience of creating goldimages

VPN & Multi Factor Security Systems particularly RSA and Cisco anyconnect.

Inclusion & Diversity :

We are committed to creating an inclusive culture which embraces diversity. We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability.

We select candidates for interview based on their skills, qualifications, experience and potential.

Contact the Recruitment Team

If you have a specific question about any of our vacancies please get in touch. Telephone : 02380 726939 Option 6

Email : recruitment omwealth.com

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