CRG Homecare is seeking two Care Quality Monitoring Officers , who share our ethos of providing high quality care and going the extra mile to make a real difference to an individual’s quality of life.
Based in our Burnley homecare branch, the successful candidate will ensure the quality of care delivered is of the highest standard.
You will be the first person to create a positive impression of the CRG brand when carrying out an initial visits and will be required to complete assessments of all care packages whilst creating tailored Care / Support Plans.
The Package : £8.25 per hour
£8.25 per hour
Service related annual leave plus birthday leave
Private healthcare cover
Group Contributory Pension scheme
Duties include :
To conduct service reviews to update the Needs Assessment, Care / Support Plan and Risk Assessment documentation as appropriate
To undertake local Quality Audits in line with regulatory and contractual requirements
To monitor compliance ensuring all Service User and Employee files are maintained and updated as required
To carry out field observations for all new Care Workers in line with our in-house training and development program and take any appropriate action as necessary
To communicate effectively with branch staff and other internal teams as required
To implement quality control procedures and processes to ensure the Branch achieves the required level of compliance at all times
To ensure Health and Safety Legislation is adhered to at all times
To undertake on-call activities
To undertake other duties as requested by your Line Manager
To apply for this role you will need :
Experience of working within Health and Social Care Sector
To be proficient in undertaking Customer Care Needs Assessments
Experience of writing care plans
Experience in conducting audits and observing quality standards
Experience of working in a customer service role
Excellent typing skills and use of Microsoft Office programmes
To be flexible as on-call and weekend work is an requirement for the role
A full, clean driving licence and access to your own vehicle
The post is subject to a clear Enhanced DBS check
CRG is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.
This vacancy is based in the United Kingdom. CRG operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK.
Whilst we will endeavour to contact you following your response, due to the high volume of applications we regret that this cannot always be possible.
If you have not had notification from us within 30 days please take your application as not being successful this time but we will keep your details on file for future opportunities.