Product Manager - Payments
Betfair
London
20h ago

The Paddy Power brand boasts an international multi-channel betting and gaming group. The Paddy Power brand is widely seen as one of the most distinctive consumer brands in Europe.

The Betfair brand is famous for Innovation. Betfair pioneered the betting exchange in 2000 a product which altered the landscape of the sports betting industry.

Today, Paddy Power Betfair is a force to be reckoned with. We have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.

Description

ROLE OVERVIEW / PURPOSE :

Reporting to the Head of Customer Engagement, the Product Manager will be accountable for Paddy Power Betfair’s (PPB) customer engagement offering with an initial focus on Payments from product ideation through to in-

life management. The customer engagement team looks after core critical customer journeys such as Payments, Promotions, My Account and customer contact journeys.

Based on customer needs and business objectives, this role will be responsible for defining and managing the Payment Product Roadmap, working in conjunction with the Payments Team and wider business stakeholders.

The ideal candidate will have a track record of payments expertise from either a Vendor, Operator or Payment company. Experience in managing payments in regulated and non-

regulated markets is essential, including card transactions / routing and alternative payment methods (APM’s) including integrations.

You will be obsessed with how PPB customers interact with our payment and other customer engagement products, using data and insights to ensure we develop a pipeline of compelling and innovative products that differentiate PPB in the minds of our customers.

You will work closely with all Product teams to ensure we drive the best customer experience across all the countries we operate, with a specialty in Payments, as well as with the broader community of product managers across the Paddy Power, Sportsbet & TVG brands and across gaming products.

ACCOUNTABILITIES :

The Product Manager, PPB will :

Customer Focus

  • Work closely with departments across the business, specifically the Payments team to identify drivers of customer engagement.
  • Be metric obsessed, monitoring and reporting on PPB product and customer KPIs, aligned to overall PPB strategic goals
  • Act as the voice of the PPB customer to clearly articulate the why behind the Product Strategy, working closely with the stakeholders across the business internationally.
  • Understand distinct segment personas, drivers of performance, behavioural attributes pain points and customer journeys and use evidence to demonstrate customer needs
  • Work with the Strategy & Insights and Product Analytics teams to gather and manage product feedback through surveys, user research, customer data & analytics and A / B testing
  • Capture and translate user needs into requirements and priorities
  • Provide insights into product, technology and market trends worldwide
  • Develop & Lead the Product Strategy for PPB

  • Develop an ambitious long-term Product Vision and Strategy for PPB with a focus on payments
  • Ensure alignment of Product development and management to PBB’s Strategy & goals and overarching
  • Liaise with Head of Sportsbook Product, Head of Exchange Product and senior management to agree strategic development objectives for BF sportsbook and translate into prioritised and measurable goals
  • Provide clear product direction and focus on measurable outcomes and success metrics, not solutions
  • Product Lifecycle Management

  • Obsess about driving positive impact to PPB through payments initiatives, measuring and tracking key product performance and ensuring all stakeholders across teams are aligned to product specific outcomes
  • Live and breathe evidence-based product development and day-to-day management of the payments experience
  • Be accountable for achieving Product KPIs against PPB’s strategy and Outcomes
  • Work with customer facing, Commercial, Trading, Exchange and Technical teams to identify optimisation opportunities and improve the payments product performance
  • Co-ordinate competitor and market activity monitoring and continuously assess strengths, weaknesses and opportunities for the PPB product
  • Lead throughout the different phases of the product lifecycle, managing product over time to continuously meet customer needs or retire products when appropriate
  • Drive alignment with ATL and BTL marketing support to maximise GTM and ongoing awareness, adoption and repeat usage of product portfolio
  • Coordinate product launches with the marketing & PPB P&L teams
  • With wider product management team, identify opportunities to improve launch and ongoing product management processes, forecasting, performance reports and remediation activities
  • Work with Product Management & Analytics to develop reporting suite for product launch and in market management
  • Stakeholder Management

  • Work collaboratively with the payments team to ensure buy-in, alignment and successful delivery of the PPB roadmap vs. success metrics
  • Develop close relationships with the Payments Team; understand operational impact of the Payments Products what is working well, can be improved etc.
  • Ensure all initiatives have defined customer needs, clearly articulated business cases and time-based success metrics that are agreed with key stakeholders
  • Ensure alignment of PPB goals and customer needs across Sportsbook, Exchange, UKI and International
  • Ensure PPB roadmap and backlogs are continually managed and prioritised against PPB Outcomes
  • Consistently communicate the Payments Priority Roadmap between Payments and the Product Team
  • Foster close relationships and a common understanding of the priorities of technology and the Payments Team
  • Business Stakeholder Management

  • Ensure all initiatives have defined customer needs, clearly articulated business cases and time-based success metrics that are agreed with key stakeholders
  • Ensure alignment of PPB goals and customer needs across Sportsbook, Exchange, UKI and International
  • Ensure Payments strategic roadmap and backlogs are continually managed and prioritised against others in Customer Engagement
  • Collaborate with stakeholders to define & communicate the product roadmap
  • Work collaboratively with stakeholders to ensure buy-in, alignment and successful delivery of the Payments roadmap vs. success metrics
  • BEHAVIOURAL COMPETENCIES

    The Product Manager, PPB will be

  • Customer Obsessed : Builds and maintains strong relationships with stakeholders; champions the needs of customers and the importance of exceeding expectations;
  • builds and delivers solutions that exceed customer expectations; prioritises customer satisfaction and builds commitment in others to provide outstanding service

  • Effective Communicator : Provides clarity on business goals; is effective in all types of communication; adjusts communication style to fit the audience;
  • consistently communicates the mission, vision and values to inspire, energise and motivate others throughout PPB; ensures others understand how their efforts positively impact the bigger picture;
  • creates an environment that encourages effective communication and the sharing of diverse perspectives.

  • Quality Decision Maker : Makes quality, long and short-term decisions at pace considering various inputs and through collaborating effectively;
  • provides tools to empower teams to make decisions; regularly practices and encourages cross-functional problem solving and decision making.

  • Talent Focused : Demonstrates a strong commitment to the development of talent at PPB; recommends and supports development activities in preparation for future roles;
  • invests time to coach and mentor others; builds and proactively manages development to ensure a pipeline of talent is in place;
  • identifies and takes proactive steps to resolve current and future gaps in PPB's talent pool and succession plan; is a talent magnet, capable of identifying, attracting, selecting and developing top talent including and not shying away from talent that goes beyond their own capabilities;
  • finds and attracts diverse talent who have the critical capabilities needed by the organisation; works to create an organisation that is an attractive place to work

  • Wins Together : Gains trust and support of others, generous with time, advice and knowledge; can establish and engage networks to get stuff done rather than depend on authority;
  • seeks out opportunities to break down barriers and collaborate and partner across organisational boundaries

  • Nimble : Is energised by new and unfamiliar situations and quickly adapts; advocates active experimentation and encourages others to be agile in their approach;
  • is adaptable and flexible when developing others encouraging them to learn quickly when faced with new situations and be open to new ideas and ways of working;
  • proactively shares lessons learned across the organisation.

  • Hungry for Results : Drives teams in the matrix to achieve and exceed results with agility, pace and energy through high impact, bold and challenging objectives;
  • always takes accountability for results and is able to cut across silos to make the right decisions that they and others can be proud of;
  • proactively addresses obstacles to organisational performance and motivates others to achieve even in difficult situations;
  • has a strong reputation with stakeholders for being trusted, fair and for doing what's right

  • Commercially Savvy : Makes it their business to be aware and anticipate emerging external factors and changing market dynamics;
  • constantly explores and analyses future scenarios and possibilities to help PPB respond to change and shape the future; has deep understanding of business drivers and the industry to guide decisions and lead others.

  • Big Thinker : Constantly explores and analyses future scenarios and possibilities to help PPB respond to change and shape the future;
  • drives self and others to pursue opportunities that will create sustainable value for PPB; contributes to the functional and the Paddy Power Betfair strategy, mapping and aligning efforts to strategic imperatives

  • Resilient : Creates a climate where people are curious, resilient, determined, learn and adapt; handles and manages crises effectively;
  • anticipates and shows the way forward during setbacks; builds energy in others to stick with it / to stay on track / push through.

    EDUCATION, QUALIFICATIONS & EXPERIENCE

  • Degree level education or relevant experience
  • Solid knowledge of payment products and services
  • A full understanding of regulations in the payments industry including PCI, PSD2 etc.
  • Track record of outperformance vs. peers
  • Experience working in consumer facing online business
  • Experience of managing teams
  • Online product management experience would be an advantage
  • Knowledge of the horse racing / sports / betting industry would be an advantage
  • By submitting your application online, you agree that your details will be used to progress your application. If your application is successful, your details will be used to administer your HR record.

    If your application is unsuccessful, we will retain your details for a period no longer than two years, to consider you for prospective Paddy Power Betfair roles.

    Our Values

    Our values are important to us. In fact they shape and guide everything we do from improving our performance and working as a team, to hiring the right people and developing our talent.

    There are five key values that we live by :

    Relentless Will To Win : We strive to stay ahead of the game and achieve more for our customers and each other.

    Collaboration : We win by having the best people, working well together and building strong relationships.

    Integrity : We take pride in doing what’s right. No exceptions.

    Agility : We adapt at pace and with purpose, and thrive amid change.

    Low Ego : We take our work seriously but not ourselves, and never believe our own hype.

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