Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following :
Consistently offers professional, engaging and friendly service
Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
To carry out the Night Audit function including the provision of systems expertise as laid down by company requirements.
Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers.
Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency.
Follow previously determined on the day sales strategy in order to achieve maximum optimum rate.
Ensure the security of the hotel, it’s guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures.
Act as a point of contact for all guests during their stay.
Recruit, train and develop Night Audit colleagues.
Manage staff rotas, wages, contracts and performance.
Effectively implement and deliver service standards in accordance to stipulated SOP’s.
Through delivery of service initiatives, complete guests satisfaction in front office.
Motivate and ensure staff are fully updated.
Ensure all guests are treated courteously.
Complaints and problems are resolved and requests for special services are carried out.
Preparation of customer bills.
Use of all systems currently used by each section of front office.
Previous experience is an asset
Previous front office or accounting experience required
Computer literate in Microsoft Window applications and relevant computer applications required
University / College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements : Applicants must be eligible to work in the EU or hold a valid work authorisation for the UK.