Job PurposeThis is a fantastic opportunity to become a Trainee Customer Service Manager or a Customer Service Apprentice which is open to anyone aged 18 or over to join the team at Ladbrokes.
Your role will be to help manage and sustain the front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker.
The ideal candidate will have a passion for customer service, sport and a drive to lead teams within a shop.
We look for candidates that are fully flexible. This means that the ideal candidate MUST be flexible to work in accordance with Ladbrokes opening times which can range from 8am to 10pm Monday to Saturday and 10am to 10pm Sundays.
Working days also include bank holidays. Summary of the Role
This is an entry level role with no entry requirements or pre-requisite qualifications for this apprenticeship role. This role will initially require you to act as the first point of contact with our customers.
You will be responsible for meeting, greeting and providing them with an exceptional level of service. You will be on hand to help by answering questions, demonstrating new machine products and taking bets.
Each colleague is responsible for the five point delivery action plan every day. This action plan consists of :
stocking, customer interaction, as well as making sure yours and your colleagues presentation standards are met at all times.
Should you be successful in joining the Ladbrokes team, once in employment, you will be supported by Lifetime Training, who will work with you and Ladbrokes to support you through a Level 2 Customer Service Apprenticeship tailored towards Ladbrokes
One of the most exciting aspects about working for Ladbrokes is our approach to Reward. We have developed a number of award winning programmes that demonstrate our commitment to ensuring we recognise great performance.
Every customer-facing role in our shops and every position in our Head Office has the potential to earn a competitive bonus.
Plus there are fun and innovative incentive and recognition programmes operated throughout our retail estate.
About The Company Every day thousands of people around the world enjoy betting and gaming with Ladbrokes. Part of Ladbrokes Coral Group, we are the home of the world’s best-
loved betting and gaming brands and one of the biggest players in the UK with a significant presence across the globe.
As a business that continually brings excitement to our customers’ betting and gaming experience, we believe it’s really important that our people have plenty of reasons to be excited about working with us too.
And for you, we believe there really couldn’t be a more thrilling time to join us. We’re changing the way people experience betting and gaming.
In fact, you could say we’re breaking down barriers and re-writing the rulebook on it.
We are incredibly passionate about sport here at Ladbrokes, so if you are too, take a look around and explore the exciting opportunities we have waiting for you.