Junior Service Delivery Manager - Bridgend
Groupe CGI inc.
Bridgend, United Kingdom
7d ago

Tipo de empleo : Contrato

Descripción de la oferta :

Be part of something exciting and fast paced, join us as a Junior Service Delivery Manager. Do you want to take control of your future?

Are you ready for the responsibility of working with high profile clients in the world’s most exciting sectors? Do you want to take your career to the next level as part of a dynamic company that gives you a direct stake in its success?

If you do, we require a number of Junior Service Delivery Managers of varying levels, to work on large transformation programme.

Apply today and find out how CGI can match your career ambitions.

CGI require Junior Service Delivery Managers to work within the Service Management team to understand and support delivery of IT Services to customers, both internal and external, whilst maintaining the highest levels of service, and where possible, improving on them.

Sus futuros deberes y responsabilidades :

The Service Delivery Manager should be a committed, pro-active and self-motivated individual with a highly organised approach, and experience in delivering customer service.

The Service Delivery Manager will assist in the development of IT Service Management (ITSM) processes and controls, to ensure quality is maintained to meet Business objectives.

The SDM will act as a Champion and promote Service Improvement on an ongoing basis, to continually improve quality and increase client satisfaction with IT Services.

You will be responsible for co-ordinating and compiling timely, informative management information reports to a high professional standard will also be a task.

You will also be required to attend service reviews and ensure that service actions are completed and the client is kept updated with all actions.

Calificaciones requeridas para tener éxito en este rol :

Demonstrable Service Delivery experience is necessary along with excellent attention detail. You will be liaising with senior stakeholders both within CGI and client side, so excellent communications skills are imperative.

Background within a technical function would be desirable to understand and convey technical issues effectively to the Client.

Qué esperas de nosotros? :

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.

All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

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