Claims Assessor
AIG
Southend-on-Sea, United Kingdom
7d ago

Functional Area : CL - Claims

CL - Claims

Estimated Travel Percentage (%) :

Relocation Provided :

Travel Guard EMEA Limited

Who we are

Are you interested in working in an environment where knowledge is cultivated, innovation is encouraged, and achievement is rewarded?

Are you looking for a truly global company that considers diversity to be a business imperative? Were looking for team members who want to grow their careers and give back to their communities.

Lets partner for success " for you, for AIG, and for our clients.

Your Future Team

AIG Travel has an unsurpassed global travel insurance underwriting capability through AIGs insurance operations in more than 100 countries.

Millions of leisure and business travelers alike rely on Travel Guard®, AIG Travels portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans.

Through eight wholly owned, state-of-the-art global service centers, customers have access to 24 / 7 emergency travel assistance, medical and security services with more than 40 languages spoken on-

site. We help people travel more and worry less.

Your role will be to assess claims under AIGs Travel Insurance plans. You will analyse claims made against the relevant policy wording to determine cover.

You will contact claimants to request additional information where required and settle or decline the claim as appropriate.

You will treat customers fairly at all times and guide them through each stage of the claims process.

Your Contribution at AIG

Deliver superior customer service.

Operate within the companys policies and guidelines.

Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met

Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FCA guidelines.

You will work on a shift pattern, fully flexible from 08 : 00am to 08 : 00pm Monday to Sunday (including some public holidays).

What we are looking for

Second Language desirable

Minimum education standard of 5 GCSEs at Grade C or above or equivalent or appropriate experience.

At least 2 years insurance claims handling experience.

Computer literate

Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.

Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.

Good numeracy, literacy and attention to detail.

Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date.

Is self-managed and motivated, has a proactive / can-do attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure.

What we can offer you

An opportunity to really make a difference and help people, the job satisfaction here is second to none. You will be part of a dynamic team culture working with a broad range of talented people where no two days are ever the same.

AIG is one of the worlds largest insurance companies and with that comes the opportunity to expand your skills and career.

Diversity at AIG

At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more about diversity at AIG click go to www.aig.com / careers / diversity-and-inclusion.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission " creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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