Customer Success Analyst
Salt Search
London, GB
15d ago

This exciting company can be described as the pioneer behind Content Performance Marketing as they have redefined the Search Engine Optimization (SEO) space! With their cloud-

based platform, they can measure and optimize marketing content across different online channels. They have emerged as the leading international provider of cloud-

based SEO Enterprise solutions!

The Role :

They are looking for someone to join their team as a Customer Success Analyst. This role will require you to educate their corporate clients on the importance of SEO this is a client facing role! You will be the customer’s marketing technical liaison both internally and externally.

  • By using the company’s ticket system, you will identify any customer issues and resolve them with a focus on providing a satisfactory customer experience
  • You will learn to become an expert in the product and provide this expertise to improve the client’s usage
  • Investigate critical search marketing issues and perform analysis of SEO campaigns
  • You will be required to impact the business internally by driving projects which could include developing new processes which will serve clients better
  • You will work closely with the Customer Success Managers to present high-quality insights
  • Come up with new ideas on ways to improve customer support process
  • Your Profile :

  • Experience in a n analysis / support / client facing role
  • An analytic mindset
  • Attention to detail
  • Knowledge of Web Analytics, Google Analytics and SEO is preferred (NOT A MUST)
  • Knowledge of SQL / MySQL and integration applications is preferred (NOT A MUST)
  • To apply for this role or to discuss this role in more detail, please send your CV to Hayley Monk hmonk

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