Product Champion
WHSmith Careers
8d ago

The Opportunity

Do you enjoy working in a challenging and interactive environment?

We are currently looking for an individual with excellent customer service skills, used to driving sales and creating new leads to join the Post Office team.

If you have a particular interest in specialist Post Office areas such as; Financial Services (eg savings and investments ), Travel (eg insurance) or Express Mail then read on.

The Accountabilities

  • Support the Branch Manager with achieving sales targets through effectively following up on all leads from colleagues and proactively selling the full range of services on offer
  • Track colleague performance, providing both observational feedback and feeding into Branch Manager reviews where appropriate.
  • Up skill colleagues to ensure all sales opportunities are maximised and act as branch expert for both colleagues and customers alike
  • Maintain customer relationships by identifying possible future needs and gaining customer commitment.
  • Adhere to all security and sales policies and procedures, maintaining store compliance at all times
  • Proactively approach customers to promote services available and maximise sales wherever possible
  • Ensure that the customer experience is of a consistently high standard
  • The Requirements

  • Strong communication skills and ability to generate sales
  • Previous experience of coaching a team
  • Experience gained with a customer based / sales environment
  • Post Office experience is desirable but not essential
  • Apply
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