Food Service Assistant
Sodexo
Harrogate
24d ago

Job Purpose

To provide excellent customer service from the preparation, presentation and service of food, beverages and vending services to the client & Sodexo’s satisfaction.

Accountabilities

  • Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH.
  • This will include your awareness of any specific hazards in your workplace (Specific Site Rules)

  • Assist with all aspects of the preparation of food service areas and presentation of food to the notified standard.
  • To prepare all food with due care and attention, particularly in regard to customers’ special dietary requirements : for example, nut, dairy or wheat allergies, ensuring completion of daiy allergens log.
  • Serve food and drink to customers and guests as directed.
  • Assist with the replenishment of food, beverages and equipment to ensure service periods do not stop.
  • Assist with hygienic cleaning of utensils and work areas after service periods.
  • Assist with the implementation of cleaning schedules to agreed standards.
  • Promote a friendly working relationship with colleagues.
  • Promote a good company image to customers and guests by using positive customer service practices.
  • To assist with the set up, service, clearing and cleaning of function catering as requested.
  • To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities.
  • To assist, as required, at special functions, some of which may occur outside normal working hours, for which you will be paid overtime.

  • To report any complaint or compliment and take action if at all possible.
  • To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.
  • The Ideal Candidate

    Knowledge, skills and experience

    Essential

  • Good communications skills
  • Experience of working in a similar industry such as food service, catering or hospitality.
  • Previous food handling experience
  • Ability to adhere to all health & safety practices
  • Strong customer service skills
  • High levels of personal hygiene and appearance
  • Desirable

  • Basic Certificate in general hygiene
  • Experience of working in an environment where compliance to standards is key.
  • Knowledge of Company IT systems such as PayIT
  • Sodexo

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