Senior Support Analyst
McLaren Group
Woking, GB
6d ago

At McLaren Automotive our vision is not only to become the iconic sports car manufacturer but also to deliver breath-taking, iconic and innovative new technology to the automotive industry.

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees. It is our mission to become the employer of choice within the global automotive industry.

Role Dimensions :

  • Provide first line support to end users with functional queries, instructing on the correct process to use, and how to use the system to achieve it.
  • Support the delivery of end user training and providing post-training support.
  • Lead the resolution of complex support issues that are assigned to the Continuous Improvement Team, coordinating resources from various disciplines.
  • Liaise with the technical support team to monitor adherence to Service Level Agreements and implement improvements to the support process where required.
  • Identify repeat support issues and implement countermeasures to achieve measurable reductions in those support issues.
  • Measure support requirement to enable future planning of resource requirements.
  • Knowledge, Skills and Experience :

  • Experience of ITIL methodologies
  • Experience of working in a fast-paced, high-profile company
  • Project management experience, including agile methodologies
  • Can communicate effectively with both end users and technical teams
  • Experience in troubleshooting and technical problem resolution
  • Stakeholder management
  • Application Lifecycle Management understanding the process of implementing and supporting applications from requirements to deployment
  • Personal Attributes :

  • Equally comfortable leading an activity and being part of a team
  • Exceptional customer service
  • Strong relationship builder, can be a go-to person
  • Excellent communicator, both verbal and written
  • Attention to detail
  • A natural desire to learn how systems work and grow knowledge
  • We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees. It is our mission to become the employer of choice within the global automotive industry.

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form