Manager, Customer Analytics
London, UK
4d ago


At, we’re passionate about using Technology and Data Science to create an amazing travel experience and bring people of the world closer together.

We are looking for an outstanding individual to join our Customer Analytics team and lead a small group of analysts to provide powerful insights that will shape the way Hotels.

com directly communicate with its customers.

This is a unique opportunity to join a fun, exciting and fast-moving Data driven company and partner with its CRM team to design a relevant, inspiring and engaging communication strategy, powered by customer insight and machine learning models.

If you’re as excited as we are about using data to drive positive change and create a best in class’ customer experience, this may be the role for you!

What you'll do

A hands-on manager working closely with your team, your responsibilities will include :

  • Implementing a cutting-edge toolkit for A / B testing in CRM, levering external as well as internal expertise (our Product Analytics and Data Science teams) when required
  • Working closely with our Customer Data Science team to embed Machine learning techniques to personalise all aspects of our communications (content, messaging, contact frequency, contact timing )
  • Supporting our ambitious subscriber base growth strategy, evaluating the financial viability of working with external vendors to acquire new and valuable customers
  • Applying advanced analytics techniques to identify optimisation levers for our communication strategy
  • Encouraging collaboration and knowledge sharing across brands within Expedia Group
  • Who you are

  • Demonstrated experience of using R (or similar tools) to structure, transform and visualise big data.
  • Strong SQL skills are a requirement - hands on use of big data in large projects using Hadoop, Presto, or Spark a bonus
  • Willing to learn new frameworks and languages required for the task
  • Clear presentation of findings and ability to guide next steps at various points
  • Focus, resilience and great at problem solving. Able to easily continue to find solutions and work towards goals when setbacks / hurdles occur
  • Experience in managing analysts and setting priorities
  • Work Experience and Education Guidelines :

  • Minimum of a Bachelor’s degree in Statistics, Mathematics, Economics, Data Science or similar and 3+ years working in a role focused on analytics, statistical modelling, data science or similar
  • Solid understanding of online marketing, preferably in a past or current role
  • Experience of the travel industry a bonus
  • Why join us

    Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

    Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

  • Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
  • to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.

    We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.

    Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

    If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

    Our family of travel brands includes : Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

    Diversity statement

    Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age


    Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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