Export Inside Sales Coordinator
CMA CGM
Liverpool, United Kingdom
10d ago

CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 449 vessels call more than 420 ports in the world on all 5 continents.

In 2016, they carried 15.6 million TEUs (twenty-foot equivalent units). Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.

With a presence in 160 countries and through its 600 agencies network, the Group employs 29,000 people worldwide, including 2,400 in its headquarters in Marseilles.

MAIN PURPOSE

Inside Sales support with focus on specific trades and be the focal point for Head Office sales on defined trade(s).

MAIN RESPONSBILITIES

  • Day to day contact with Head Office in Marseille on sales aspects of specific trades
  • To produce weekly trade reports for specific trade area
  • To produce weekly business plans and compare against vessel profiles
  • To monitor vessel performance on volume and weight and enact HO allocation and performance requirements
  • To make proactive telesales calls based on quote / commerical data and updating CRM / vessel profile accordingly
  • To carry out all aspects of Sales, with particular emphasis on Inside Sales and Quoting
  • To make sure that the customers are aware of all charges and all chargeable events are notified and freighted
  • To issue all internal and external sales staff all freight tariffs / rate sheets / surcharges and amendments as guided by Head Office and / or the Trade Manager
  • To convey significant changes in any of the above (e.g. ocean rates, caf, baf, war risk, haulage, transit times, service changes) to our UK customers
  • Liaison between customers, the outside sales teams and HO on negotiation of freight rates. This also involves timely handling of all inward emails, sales leads, progress chasing
  • To assist in targeting and planning outside sales calls
  • To assist the Supervisor in preparation of monthly report and market analysis
  • KPIS / MEASURES / LIMITS OF AUTHORITY FOR ROLE

  • Ensure Head Office sales queries are answered accurately and within the required timescale to achieve budget on revenue and volume
  • Ensure that all aspect LARA quotation module are updated and maintained
  • Ensure that all quoted rates have a special quotation or tariff reference
  • Ensure that all special / standard documentation charges are referenced
  • Keep the Inside Sales Manager apprised of ongoing situations and problems so that the appropriate action may be implemented.
  • Identification, pursuit and conversion of new opportunities through the implementation of a proactive sales programme, including structured telesales plan and follow up
  • To make a target number of proactive telesales calls. Target to be set individually by Supervisor depending on trade
  • Analyse statistics and notify trends on lift / cargo mix / revenue to local management and Head Office
  • Keep all sales and customer staff (internal and external) up to date with relevant information
  • To respond to all freight invoice queries - within 48 hours of receipt
  • Create Quotes - 50 per week
  • Follow Up Quotes - 25 per week
  • Follow up missing / lapsed accounts - 10 per week
  • KEY COMPETENCIES & QUALIFICATIONS

    SKILLS & EXPERIENCE

  • Excellent organisational and communication skills
  • Experience in Internal Sales Role
  • Experience in account management background
  • Confident to meet and build customer relationships
  • Previous experience within the shipping industry
  • PRACTICAL & TECHNICAL KNOWLEDGE

  • Excellent interpersonal skills
  • Good IT skills (Microsoft packages - Excel / Outlook / PowerPoint etc.)
  • Excellent time management skills
  • Good presentation skills
  • Driven and ambitious individual
  • Excellent attention to detail
  • Excellent analytical skills
  • QUALIFICATIONS

  • Educated to GCSE / Equivalent in English and Mathematics (Grade C and above)
  • HEALTH & SAFETY

  • Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others
  • We offer a competitive salary, non-guaranteed bonus, pension scheme, life assurance, cash health plan, plus the opportunity to work within a highly engaged team in a challenging and fast paced environment.

    Closing date for applications : Midnight on Sunday 24th June 2018

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