CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 449 vessels call more than 420 ports in the world on all 5 continents.
In 2016, they carried 15.6 million TEUs (twenty-foot equivalent units). Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.
With a presence in 160 countries and through its 600 agencies network, the Group employs 29,000 people worldwide, including 2,400 in its headquarters in Marseilles.
Inside Sales support with focus on specific trades and be the focal point for Head Office sales on defined trade(s).
Day to day contact with Head Office in Marseille on sales aspects of specific trades
To produce weekly trade reports for specific trade area
To produce weekly business plans and compare against vessel profiles
To monitor vessel performance on volume and weight and enact HO allocation and performance requirements
To make proactive telesales calls based on quote / commerical data and updating CRM / vessel profile accordingly
To carry out all aspects of Sales, with particular emphasis on Inside Sales and Quoting
To make sure that the customers are aware of all charges and all chargeable events are notified and freighted
To issue all internal and external sales staff all freight tariffs / rate sheets / surcharges and amendments as guided by Head Office and / or the Trade Manager
To convey significant changes in any of the above (e.g. ocean rates, caf, baf, war risk, haulage, transit times, service changes) to our UK customers
Liaison between customers, the outside sales teams and HO on negotiation of freight rates. This also involves timely handling of all inward emails, sales leads, progress chasing
To assist in targeting and planning outside sales calls
To assist the Supervisor in preparation of monthly report and market analysis
KPIS / MEASURES / LIMITS OF AUTHORITY FOR ROLE
Ensure Head Office sales queries are answered accurately and within the required timescale to achieve budget on revenue and volume
Ensure that all aspect LARA quotation module are updated and maintained
Ensure that all quoted rates have a special quotation or tariff reference
Ensure that all special / standard documentation charges are referenced
Keep the Inside Sales Manager apprised of ongoing situations and problems so that the appropriate action may be implemented.
Identification, pursuit and conversion of new opportunities through the implementation of a proactive sales programme, including structured telesales plan and follow up
To make a target number of proactive telesales calls. Target to be set individually by Supervisor depending on trade
Analyse statistics and notify trends on lift / cargo mix / revenue to local management and Head Office
Keep all sales and customer staff (internal and external) up to date with relevant information
To respond to all freight invoice queries - within 48 hours of receipt
Create Quotes - 50 per week
Follow Up Quotes - 25 per week
Follow up missing / lapsed accounts - 10 per week
KEY COMPETENCIES & QUALIFICATIONS
SKILLS & EXPERIENCE
Excellent organisational and communication skills
Experience in Internal Sales Role
Experience in account management background
Confident to meet and build customer relationships
Previous experience within the shipping industry
PRACTICAL & TECHNICAL KNOWLEDGE
Excellent interpersonal skills
Good IT skills (Microsoft packages - Excel / Outlook / PowerPoint etc.)
Excellent time management skills
Good presentation skills
Driven and ambitious individual
Excellent attention to detail
Excellent analytical skills
Educated to GCSE / Equivalent in English and Mathematics (Grade C and above)
HEALTH & SAFETY
Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others
We offer a competitive salary, non-guaranteed bonus, pension scheme, life assurance, cash health plan, plus the opportunity to work within a highly engaged team in a challenging and fast paced environment.
Closing date for applications : Midnight on Sunday 24th June 2018
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