A pioneering provider of home technology solutions for millions of older people, or those with complex health needs, is looking for a Field Service Supervisor to join their growing team.
As Field Service Supervisor you will lead a team of engineers and manage the day to day operation of the team in delivering first class customer service by meeting or exceeding performance targets.
Therefore, you must display first class interpersonal skills and the drive required to ensure that your field service engineers continually exceed performance targets.
This is a great opportunity to work for a market leader in the use of technology to enhance the quality of care of peoples’ lives.
Applications from ex-military personnel (British Army, Royal Air Force, Royal Navy and Royal Marines) are strongly encouraged.
Key Responsibilities :
Manage engineering resource to fulfil contractual obligations
Deliver productivity and performance improvements to enhance the customer experience
Identify and resolve issues that impact upon customer satisfaction
Manage the commissioning of assisted living installations (Telecare / Telehealth)
Maintain and repair customer equipment in accordance with service level agreements
Manage the commissioning and handover phases of projects
Provide technical assistance and training to other members of the team and customers
Support the team and customers to ensure effective, quality and cost effective installations
Be the safety, health and environmental representative for your field-based team
Comprehensive knowledge of the company s core products including repair and maintenance
Develop long term business partnerships
Knowledge, skills and qualifications - essential :
Comprehensive, technical understanding of electrical and electronic systems / principles
Must have extensive experience of any Warden Call Systems, Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring / Control, Fire Detection, Nurse Call
Electrical / electronic qualification equivalent to NVQ level 2 or above
Working knowledge of KPI’s, performance measures, SLA’s or similar
Problem solving and analytical skills
Ability to work at heights or in confined dusty spaces
Knowledge of health & safety issues
Experience of working with elderly and vulnerable people
Full driving licence
Knowledge, skills and qualifications - desirable :
A pass at ONC level, equivalent to NVQ Level 3 or demonstrable alternative in an electrical or electronic engineering discipline
Knowledge of networks and IP-based systems
Safety, health and environmental knowledge
17th Edition, Part P or equivalent
Person Specification :
You should have a flexible approach to meeting the demands of customers. You will demonstrate a customer first attitude and agree to undertake a CRB check.
You must be a highly motivated and enthusiastic team member positively promoting the company as a world class service provider.
Benefits : Life Insurance
Scottish Widows Pension
25 days leave plus bank holidays (plus ability to buy up to three days extra)
Salary : £35,000