Sales & Customer Service Advisor
Inchcape
Chelmsford, GB
23d ago

The Role

As a Sales and Customer Service Advisor you will be responsible for filtering service requests and passing on to the appropriate Retail Centre.

You will ensure service delivery and customer satisfaction is achieved within service level agreements. As a Sales & Customer Service Advisor you will be expected to manage multiple daily tasks effectively to ensure they are completed in a timely manner relating to customer experience, dealing with outbound call campaign to ensure that monthly targets are reached and delivering an Incredible customer experience to external and internal customers.

As part of the Sales & Customer Service Advisor role, you will be expected to answer / make telephone calls and complete various administrative tasks.

Role Requirements

To be a success in this role, you will have

  • Self-motivation and enthusiasm to succeed
  • Experience in a busy call / contact centre environment
  • Resilient and be resourceful
  • Strong negotiation and communication skills
  • Organisational skills to manage own workload
  • A positive attitude and be adaptable to change
  • Worked in a team environment and been an active team member
  • Aptitude for Customer Service excellence in delivery
  • Accurate attention to detail with IT literacy
  • The ability to identify best practices
  • Your Responsibilities

  • Answering inbound and making outbound telephone calls, including telesales campaigns
  • Maximise any revenue generating opportunities
  • Re-booking of further customer visits.
  • Dealing directly with the Retail Centre staff, ensuring all data is captured regarding the customer’s requirements
  • Develop self in order to maximise personal contribution to the job .
  • Manage the escalation process for customer complaints with empathy and understanding with all customers
  • Responsible for building and delivering an incredible customer experience
  • Communication with internal teams, ensuring service delivery and customer satisfaction is achieved
  • Benefits

    Sales and Customer Service Advisors will receive a competitive salary, we also offer great benefits including :

  • 22 days holiday, rising to 25 after 5 years
  • Company pension scheme
  • Life assurance
  • Childcare voucher scheme
  • Discount gym membership
  • Vehicle purchase discount,
  • Employee Advantage - retail discounts with over 3000
  • Cycle to work scheme
  • On Target Earnings £0.00 - £0.00 Job Type Full-time Category Customer Support / Client Care Career Level Experienced (Non-

    Manager) Salary Information Competitive salary and excellent range of benefits Date

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