As a Sales and Customer Service Advisor you will be responsible for filtering service requests and passing on to the appropriate Retail Centre.
You will ensure service delivery and customer satisfaction is achieved within service level agreements. As a Sales & Customer Service Advisor you will be expected to manage multiple daily tasks effectively to ensure they are completed in a timely manner relating to customer experience, dealing with outbound call campaign to ensure that monthly targets are reached and delivering an Incredible customer experience to external and internal customers.
As part of the Sales & Customer Service Advisor role, you will be expected to answer / make telephone calls and complete various administrative tasks.
To be a success in this role, you will have
Self-motivation and enthusiasm to succeed
Experience in a busy call / contact centre environment
Resilient and be resourceful
Strong negotiation and communication skills
Organisational skills to manage own workload
A positive attitude and be adaptable to change
Worked in a team environment and been an active team member
Aptitude for Customer Service excellence in delivery
Accurate attention to detail with IT literacy
The ability to identify best practices
Answering inbound and making outbound telephone calls, including telesales campaigns
Maximise any revenue generating opportunities
Re-booking of further customer visits.
Dealing directly with the Retail Centre staff, ensuring all data is captured regarding the customer’s requirements
Develop self in order to maximise personal contribution to the job .
Manage the escalation process for customer complaints with empathy and understanding with all customers
Responsible for building and delivering an incredible customer experience
Communication with internal teams, ensuring service delivery and customer satisfaction is achieved
Sales and Customer Service Advisors will receive a competitive salary, we also offer great benefits including :
22 days holiday, rising to 25 after 5 years
Company pension scheme
Childcare voucher scheme
Discount gym membership
Vehicle purchase discount,
Employee Advantage - retail discounts with over 3000
Cycle to work scheme
On Target Earnings £0.00 - £0.00 Job Type Full-time Category Customer Support / Client Care Career Level Experienced (Non-
Manager) Salary Information Competitive salary and excellent range of benefits Date