JOB DESCRIPTION :
Senior Manager of Digital Solutions
Within the Digital Solutions team, our mission is to deliver world-class online consumer experiences across web, mobile and e-commerce.
As Senior Manager of Digital Solutions you will lead the delivery of digital solutions across business lines and global geographies.
Responsibilities also include defining and delivering social, mobile, web digital marketing solutions to drive consumer engagement and growth.
The Senior Manager will lead a team of project managers, scrum masters, architects, engineers and functional analysts in delivering next generation digital solutions at Abbott.
Building a customer obsessed culture that focuses on customer success as its primary goal
Establishes and implement a contemporary digital organizational capable of meeting a continuously changing industry and market environment to drive Abbott’s digital transformation
Partner with Business and IT leaders to drive digital business needs, use cases and requirements
Manage performance, coach team members, and deliver on objectives while driving a culture of excellence
Provide Agile best practices across the organization; this will include coaching and mentoring Scrum Masters, product owners, and developers
Investigate and develop new best practices and methodologies
Develop strategic framework and plans to evolve and optimize digital channels, applications, customer experience and digital marketing capabilities to drive customer engagement, loyalty and revenue
Minimum qualifications :
Bachelor’s Degree / Master’s Degree preferred
Strong experience in delivering IT solutions in an enterprise digital landscape
Good experience of digital marketing, web design, mobile or interactive media. Digital product delivery experience preferred
Experience or familiarity with technologies and best practices in areas not limited to : Customer experience, CRM, marketing / sales automation, web content management, mobile solutions, social engagement, DMP, paid advertising, audience segmentation and tag management
Excellent track record in delivering complex and cross functional programs
Strong leadership skills with the ability to lead Agile Scrum teams
A strong background in technical design / architecture
The candidate must have Enterprise CMS knowledge with either Adobe Experience Manager (AEM), SDL Tridion and / or Sitecore
JOB FAMILY :
IT Services & Solutions Delivery
GIS Global Information Services