Reservations Agent
Arora Group
London, GB
9d ago

Hotel Description :

The InterContinental London - The O2 is a new luxury hotel in the historic Royal Greenwich located on the vibrant Greenwich Peninsula.

The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 spacious guest rooms and suites spread over 18 floors.

Furthermore a state of the art Spa with an indoor 17m pool, the globally renowned Club InterContinental executive lounge, an impressive array of 19 meeting spaces with natural day light and one of Europe's largest pillar free ballroom with a capacity of up to 3,000 people.

In addition, The Peninsula Restaurant provides a special fine dining experience while the Market Brassiere encompasses provenance and spirit of the famous Greenwich Market and Meridian Lounge is ideal for quintessential afternoon teas.

The Clipper Bar is an architectural work of art with spectacular floor to ceiling views and lastly the stunning Eighteen Sky Bar, which offers unrivalled views of London.

Job Overview

As a Reservations Agent you will be responsible for recording and processing all reservation enquiries made by phone, fax or e-

mail efficiently and accurately, maximising sales and room occupancy rates.

Duties and Responsabilities :

  • Answer all reservation requests in a courteous and efficient manner using the principles of Benefit and Feature selling whilst adhering to all standards of the InterContinental London - The O2.
  • Process all transactions of reservations by fax, letter or email where necessary.
  • File and process reservations correspondence.
  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
  • Maintain knowledge of special rates / offers / promotions.
  • Monitor reservation levels and inform Managers of current and future occupancy rates.
  • Prepare reports as requested (eg to travel agents, business houses etc).
  • Process payment, time of arrival and any additional information.
  • To do the correspondence for the following days bookings and to adhere to the checklist and ensure complete accuracy.
  • To fully support the sales team by adopting a sales attitude and obtaining leads.
  • What we are looking for

  • Previous experience in reservations / front office or an equivalent combination of education and experience would be ideal.
  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Problem solving and organizational abilities.
  • Proficient in the use of computer.
  • Apply
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