Business Intelligence Manager Liverpool
ServiceSource (NASDAQ : SREV) provides the world’s leading B2B companies with expert, technology-enabled solutions and best-
practice processes proven to grow and retain revenue from existing customers. With a holistic approach to the entire revenue lifecycle, ServiceSource solutions help companies drive customer adoption, expansion and renewal.
Only ServiceSource brings to market more than 15 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 150 countries, and a powerful, purpose-
built Revenue Lifecycle Management technology platform. ServiceSource is headquartered in Denver and manages over $9 billion in recurring revenue for the world’s largest and most respected technology companies.
ServiceSource renews a customer contract every 47 seconds through engagements in more than 150 countries and 40 languages.
Reporting to the Director of Business Intelligence, and with additional accountability to the Director of Customer Success in Liverpool, the BI Manager is responsible for all business insight activities in the Liverpool centre.
Collaborating with the global BI team, and individual account leaders, the BI Manager improves sales productivity of the Customer Success team by collecting relevant sales performance data, performing analysis, generating impactful business insight for sales leaders, increasing transparency into the performance of the account, and by creating tools to improve sales rep productivity.
The BI Manager will be responsible for leading and coordinating the activities of a team of BI analysts. Potential activities that the BI Manager and his or her team may participate and be included in are annual operations planning, quota setting, forecasting, reporting and tracking the business, compensation analysis, invoicing, and performance review creation.
Leadership, coaching, and a focus on development and performance is crucial to the role.
Lead and coach a team of BI analysts
Manage the process of collecting support requirements from individual selling teams, assignment of tasks to BI team members, quality control and delivery follow-up
Communicate status of requested support to individual stakeholders
Develop subject matter expertise on the data and reporting environment for accounts in the centre
Develop and validate reports and tools for leadership allowing them to monitor the health of the business
Lead ad hoc reporting and analysis to respond to internal and external customer requests as needed
Lead analysis of pipeline, bookings and the other field organisation metrics to identify trends, risks and areas for improvement
Develop and implement process improvement; resulting in standardisation and improved sales and cross-functional process and results
Partner with global BI counterparts to collect data and perform analysis in support of corporate-wide reporting and initiatives
Serve as the chief business support partner to the Liverpool Centre Head
Bachelor’s degree in Business Administration, Mathematics or comparable field
5+ years of professional experience with a minimum of 3+ years in a sales leadership, sales operations or enablement sector
Working knowledge of a CRM database (Salesforce.com or MS Dynamics preferred)
Working knowledge of SQL, relational databases, Tableau and other analysis tools
Advanced Excel skills, and proficiency with MS Office Suite
Ability to multitask, stay flexible and prioritize accordingly in a very fast paced environment
Ability to respond in a timely manner to the demands of a productive, successful sales organisation
Distinctive problem-solving skills, impeccable business judgment, and attention to detail
Proven ability to successfully manage projects from start to finish. Meets deadlines
Provides recommendations from reports and takes actionable measures
Strong analytical skills, including ability to deliver reporting that informs strategic decisions
Strong data profiler; ability to interpret data and provide recommendations to business