Business Support Executive | EPC
Serco
United Kingdom
15d ago

29th Jul 2018

Business Support Executive Emergency Planning College, York YO61 3EG Salary £27,000 - £37,250 Key Purpose This role is focused on supporting the continuous improvement (CI) strategy of EPC through the delivery of Operational Excellence (OE) projects and providing a Project Management (PM) ethos to underpin the operational delivery.

The individual will provide technical and business support to the overall deployment of continuous improvement initiatives across the business, which unify and align strategy and operating plans resulting in enhanced stakeholder value.

This will typically involve activities such as : Conducting analysis of performance, cost, demand and capacity, process efficiency and organisational effectiveness as well as designing and supporting the implementation of changes to improve business or operational performance within client organisations.

  • Agreeing timescales, costs and resources needed; drawing up a detailed plan for how to achieve each stage of the project;
  • Ensuring that each stage of the project is progressing on time, on budget and to the right quality standards, and reporting regular progress to the Senior Management Team’ Reason for Role The establishment of a culture of innovative, sustained and continuous improvement at EPC Identification and delivery of improvements for the business through more effective business processes, elimination of non-

    value added or duplicate efforts, waste and other related defects and variation in the business process. Generate efficiencies (labour / time spent & cost) to give more control and reduce overall costs.

    Develop a Project Management ethos, ensuring all projects are delivered, managed and governed in accordance with a recognised PM philosophy and the Serco SMS.

    Responsibilities Continuous Improvement / Operational Excellence Be the focal point for change throughout the business via identification, quantification and management of projects derived from all areas of the business from operations, business development and all support areas of the business.

    In conjunction with the BOM develop the strategy for CI and deploy the appropriate lean tools and techniques required to meet the business KPI’s and identify and implement process improvements with the key business deliverables of quality, cost, service and inventory.

    Deploy best practice lean tools and techniques within the business through coaching and training of key managers, supervisors and staff.

    Ensuring that these methodologies enable the business to deliver products and services to meet the changing demands of the customers.

    Manage the day to day activity to deliver the 5 step maturity model project Achieve annualised savings for projects and initiatives in line with the project deck requirements profit plan.

    To coordinate the deck build activities during the profit planning process. Support the Operation team in project management and departmental goals.

    Continually improve project management techniques and coach others in the use and development of these tools to ensure projects are clearly managed and closed out in a timely manner.

    Ensuring that project plans are maintained, accurate and present regular status updates concisely using a highly competent presentation style.

    Eliminate or reduce business issues through the use of root cause analysis and corrective actions plans. Engage fully with the whole organisation to promote the benefits of operational excellence and gain buy in on the operational excellence culture to become a business ethos.

    Have a flexible approach to CI and the changing needs of the business to react as required to achieve the business goals and objectives.

    Support other activities as dictated by the changing needs of the business. Essential Qualifications At least a degree-level education in a relevant discipline and, preferably, a post-

    graduate qualification in same or substantial relevant experience in a related role. A recognised project management qualification such as Prince 2 Practioners qualification A trained Lean / 6 Sigma professional (minimum Green Belt) Previous experience of data capture, analysis, business case review and / or development Essential Skills and Technical Knowledge Evidences a track record in delivering efficiencies and benefits through continuous improvements projects Previous experience of data capture, analysis, business case review and / or development An extensive record of success in the management of complex programmes and projects Excellent communication and interpersonal skills Ability to assimilate new information quickly, and communicate key messages simply and effectively.

    The ability to learn quickly and extend their professional knowledge into new areas driven by business opportunity. Flexibility, coupled with an ability to manage changing workloads and competing priorities Strong networking and influencing skills, both with internal and external stakeholders.

    Able to demonstrate Serco values and the Governing Principles. A robust self-starter, able to work and deliver outcomes independently, with a minimum of direct supervision.

    Essential Experience Two or more years of applied process improvement experience, preferably in a leadership role, with a focus on operational improvement.

  • Demonstrable experience of working in high impact operations transformation engagements in at least one of the following areas;
  • cost reduction; operations strategy; Lean transformation; process improvement; performance improvement; service operations design, target operating model design and implementation;
  • organisational re-design. Experience of developing the customer service experience / journey in a service industry Experience of Problem Solving concepts (Root Cause Analysis etc.

    Experience of CRM systems Computer Literate (MS Office / Project / Visio, Minitab) In Addition The ability to engage with senior-

    level customers and stakeholders supportively, and with the appropriate credibility, gravity and authority. A robust self-

    starter, capable of working remotely and independently in situations (such as overseas) where the usual range of workplace facilities and support mechanisms may not be available.

    To act at all times as an ambassador for Serco and the EPC Closing Date the 28th of July 2018

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