Relief Ticket Office Clerk
ScotRail
Tottenham Hale - Hertford East, Great Britain
11d ago

Relief Ticket Office Clerk

We have an excellent opportunity within our Customer Service department.

Main Duties :

We are looking for talented customer focused individuals, who can deliver excellent service as well as take responsibility for the safety and upkeep of our stations.

This is a relief ticket office role on the west inner area; working at stations from Tottenham Hale to Hertford East. As a member of the customer service team you will engaging our customers on a daily basis in providing route assistant, providing information on the different types of tickets we sell and making sure all areas of business is clean and tidy.

What we are looking for :

We are looking for someone who has experience in delivering outstanding customer service, excellent communication skills, integrity and discretion and a good eye for detail.

You will work on a roster cycle between Monday - Saturday working shifts between 05 : 50am 20 : 30pm.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work :

  • Genuine be welcoming, customer-centric and respectful
  • Professional be solution-oriented, accountable and delivering to promises
  • Proactive be progressive, innovative and decisive
  • Inclusive be connected in your thinking, empathetic and promote diversity
  • Greater Anglia can offer you a great work / life balance alongside a generous salary. If learning, developing and growing your career is as important as great benefits such as free travel, pension, family discounts, childcare vouchers and cycle to work scheme, then apply now, and see what we can do for you!

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