Local Business Development Manager
Volkswagen Group UK
Southern Motor Group (Tonbridge),
5d ago

This exciting opportunity exists within our Southern Motor Group Tonbridge Wells Van Centre

Please note : all candidates must follow the on-line application process

We are constantly searching for dynamic, enthusiastic people to join our nationwide Van Centre network; people that fully understand the real value of customer service.

So if you're looking for a challenging career that really delivers, a career where you can make a real difference, then we want to hear from you.

Up to 20K depending on experience

Hours of work

Monday Friday 8.30am 6.00pm or 8am 17.30pm

Role will be out in the field a majority of the time

Job purpose :

Promote and sell Volkswagen Commercial Vehicles to Local Businesses within the Van Centre area of influence.

Reporting to the Fleet Sales Manager, the Business Development Manager will be responsible for developing incremental local business sales to improve Commercial Vehicles penetration in to the True Fleet Market, and establish lasting local relationships that deliver increased aftersales opportunities, customer retention and loyalty for both the Retailer and the Brand.

Key Outputs :

To identify and proactively develop new relationships with prospect customers and, through an effective sales process, deliver incremental True Fleet sales within a defined local area of influence

To manage the local business opportunity within the local area of influence and record all prospecting activity through the Fleet Business Partner online portal and Retailer CRM database

To conduct agreed levels of telephone prospecting activity to new prospects, to deliver the required volumes of first appointments, demonstrations and proposals to achieve the agreed incremental sales objectives

To provide bespoke proposals to highlight the benefits of running Commercial Vehicles cars to local prospects

To deliver incremental local business sales volume profitably, while maintaining an excellent sales experience for the customer

To promote Volkswagen Financial Services funding solutions to new prospects, to help achieve sales objectives, increase profitability and improve customer retention

To ensure the Fleet Business Partner online portal and Retailer CRM database contains the minimum information for each qualified prospect and customer, as defined by the Fleet Sales Excellence Programme

To work in conjunction with the Retailer aftersales department (post sale) to ensure the highest standards of customer care, to increase Brand loyalty and aid customer retention

  • To work with the Fleet Sales Excellence Coach and i-Coach to improve and enhance the sales process and achieve true differentiation for the sales process for Commercial Vehicles customers;
  • that will establish Commercial Vehicles as one of the top-five manufacturers for customer satisfaction, and help achieve a True Fleet Market share of 17.8% in the UK by 2013

    Key personal Attributes and Skills

    Be self-starting, competitive, imaginative, direct, influential, persuasive, resilient and self-confident.

    Have an excellent understanding of the sales and aftersales process and how this benefits customer loyalty

    Have an excellent industry knowledge gained within motor retailing

    Have proven business development skills, through achievements in generating new business in a similar role

    Strong communication and influencing skills, with particular focus on negotiating across a broad range of audiences (user chooser / driver, Fleet Manager, Finance / Managing Director, Owner / Proprietor).

    Measures

    Be able to build rapport and maintain long term positive relationships with customers and prospects through face to face meetings and over the phone

    Prospecting activity vs. Key Performance Indicators

    Mystery Shops

    Customer satisfaction (CEM) and retention (repeat purchase)

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