Implementation Consultant, Onboarding Team
RECORDED FUTURE, INC.
Boston
6d ago

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers.

We’re a high-energy, fast-paced, and fast-growing company. You’ll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers.

You’ll have the support of a seasoned executive management team and world-class investors. joins our Customer Onboarding Team, responsible for delivering a quick time to value solution via prescriptive onboarding to customers on Threat Intelligence and / or Security teams.

This individual owns the client engagement outcomes during the onboarding phase, working in tight partnership with the customer and post-

sales team on the following : Defining onboarding objectives and contributing to the strategic account plan.

We realize our success relies on a team of very smart and passionate people from diverse cultures and careers. We have more than 20 nationalities represented in our growing company, and we’re hiring.

Delivering onboarding objectives, which set the foundation for customers success and long-time partnership with Recorded Future.

Working cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations & solutions.

Speaking prescriptively about best-practice onboarding and intelligence use cases specific to customer industry. Ensuring comprehensive knowledge transfer and effective handoff between from presales, and from onboarding to expansion team.

What You'll Do Customer Consultation Project Management Set Up & Solutioning Requirements BA / BS 5+ years of work experience in following areas : Presales / Professional Services / Enterprise Product Implementation experience is required, SaaS experience.

  • Demonstrated experience managing projects with clear outcomes and tight deadlines. Experience working with APIs / integrations Experience in Information Security SaaS;
  • Threat Intelligence strongly preferred Experience collaborating with cross-functional teams within a customer organization to support a joint outcome.

    Very strong writing skills; ability to communicate clearly and effectively Very strong presentation skills (PowerPoint and Google Slides) Passion for a standardized / prescriptive processes.

    Passion and experience in process improvement. Willingness to travel 30% of the time (domestically + internationally) Additional Skills Knowledge / experience working with SalesForce and other CRM tools PMP / ACP Certification, and / or cyber security certifications

    We realize we can only succeed with a team of very smart and passionate people. If you’re looking to work in a unique environment with ambitious, dedicated colleagues, the chance to collaborate with fantastic users and customers, then we have a lot in common! You'll also be equipped with top technology, enjoy trips, the best coffee, great food and fun.

    We offer competitive compensation, including stock options and a full range of benefits, as well as a great culture, commitment to professional development and social responsibility.

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