Office Services Specialist
Virginia Department of Human Resource Management
11d ago

Job Description This position is with the 15th District Court Service Unit but located at the Stafford Branch Office Incumbent will act as receptionist by receiving visitors to the office and answering questions.

Answer all incoming phone calls and direct them to the appropriate staff member. Accurately record and deliver messages to CSU staff.

Incumbent will schedule appointments for the intake officer. Also, type and edit a variety of correspondence to include letters, memos, reports, referrals, etc.

Ensure correct grammar, spelling and punctuation are used when preparing correspondence. Utilize proofreading skills to ensure an error free document is transposed.

Provide office and clerical support to the CSU. Organize and maintain all filing systems within the office. Process all incoming and outgoing mail according to established office procedures.

Utilize BADGE to assist CSU staff obtaining juvenile records. Assist with preliminary screening for individuals seeking intake services.

  • Maintain a pleasant and professional demeanor when working with CSU staff, courts, customers and outside agencies. Minimum Qualifications Must be a High School Graduate and possess a working knowledge of general office practices and procedures, as well as, filing principles;
  • ability to type with adequate speed and accuracy; knowledge of personal computers and proficiency with a windows based operating system, including Microsoft Word and Excel;
  • ability to operate a multi-line phone system; ability to effectively communicate with the public, staff and other agencies while utilizing problem solving skills;
  • ability to follow oral and written instructions and to handle a variety of projects within specified time frames. Preferred Qualifications Knowledge of BADGE and knowledge of CSU procedures preferred as well as experience working with and assisting the public.

    Special Requirements PLEASE READ CAREFULLY A valid driverâ??s license is required by the time of employment. LAY OFF POLICY : If you have been affected by DHRM Policy 1.

    3 layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) you MUST SUBMIT THE CARD BEFORETHE CLOSING DATE for this position.

    The Card may be scanned and attached to the application or faxed to (804) 371-6491. You must include your name and the position number on the fax cover sheet.

    BACKGROUND INVESTIGATIONS : Selected applicants are subject to a background investigation and pre-employment drug screen.

  • The investigation may include : fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment);
  • credit checks; and other checks requested by the hiring authority. MILITARY SERVICE : If you have military service, please fax a copy of the DD-

    214 to 804-884-3667 (fax). You must include your name and the position number on the fax cover sheet. DRIVERâ??S LICENSE : Selected candidate may be required to possess a valid driverâ?

  • s license prior to the first day of employment. SUPPLEMENTAL QUESTIONS : You may be required to respond to position specific questions at the end of this application.
  • Answers to the supplemental questions should support information provided in the text of your state application. ELECTRONIC APPLICATIONS ONLY : Applications for this position must be submitted electronically through this website.

    Mailed, emailed, faxed, or hand delivered applications and rà sumàs will not be accepted. Special Instructions to Applicants SPECIAL INSTRUCTIONS TO APPLICANTS : CONFIRMATION : This website will provide a confirmation of receipt when the application is submitted for consideration.

    You have not completed the process until you receive a confirmation number. STATUS UPDATES : Please refer to your RMS account for the status of your application and the status of this position.

    Updates will not be provided via telephone. INCOMPLETE APPLICATIONS : Consideration for an interview is based solely on the information on the state application.

    Applications must include complete work history, including periods of unemployment if applicable. â??The Department of Juvenile Justice is an Equal Opportunity Employer.

    Qualified individuals with disabilities are encouraged to apply. The Department is committed to providing reasonable accommodations for qualified job applicants and employees with disabilitiesâ?

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  • Cover Letter Required Applicant Documents

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