Victoria's Secret
Buchanan Galleries
Glasgow
8d ago

Primary Purpose :

The Operations and Staffing Supervisor drives sales growth through supporting all tasks related to recruiting, hiring, onboarding, training and engaging the talent in the store

Key Responsibilities :

  • Supports the Store Leadership Team in sourcing candidates leveraging social media, outreach tools within the store / mall, and career fairs and events
  • Reviews applications to verify availability, work history, and other staffing requirements and completes initial screening
  • Coordinates candidate interviewing process with hiring managers
  • Ensures that new hire paperwork is completed to standard and entered into the POS system
  • Schedules associate onboarding activities and follows-up to see that they are complete
  • Supports Sales Leadership Team (SLT) in scheduling monthly observations, performance reviews and tracking completion compliance
  • Works with selling and merchandising teams to understand each position and key competencies and to build rapport with associates
  • Supports the Store Manager by entering specific components of the weekly schedule
  • Manages all associate engagement and communication materials including store manuals, bulletin boards, and break rooms
  • Executes all compliance and safety related activities including placement of current labor law compliance poster
  • Reviews and audits terminated associate files to gain insight on the execution and administration of final pay and termination with reference to country-specific policy
  • Reviews and maintains associate files to ensure compliance
  • General administrative and operational support
  • Reviews and audits time and attendance reporting to gain insight on clock in a clock out information, edits, and general scheduling practices
  • Reviews rest and meal compliance reporting in the back office PC and leverage weekly compliance reports to gain insight on the execution of these policies and procedures
  • Reviews and audits auto-term report
  • Enquires and follows up with SLT associates to ensure travel and expense reimbursement policies are being followed and reports submitted.
  • Inspects workforce management processes including ACES, store schedules, and Daily Plans to gain insight on execution and compliance
  • Follows up on reporting time hours
  • All leadership roles at Victoria’s Secret are responsible for :

  • Delivering top line sales results and growing the business through business insight to action
  • Leading the sales floor while assigned to the role of the Customer Sales Lead (CSL)
  • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" culture
  • Creating emotionally engaging customer experiences, consistent with the brand vision
  • Building customer loyalty through current brand strategies, including credit (US only) and customer relationship marketing
  • Building and growing high performing teams
  • Leading change through positivity and a growth mindset
  • Upholding positive associate relations that lead to engagement in the brand and the team
  • Understanding and leveraging visual merchandising filters to create a compelling store environment that grows sales
  • Driving operating fundamentals
  • Effectively managing and controlling expenses
  • Executing store opening and closing procedures
  • Creating an awareness of, and building capability in, loss prevention
  • Reinforcing store strategy to reduce shrink
  • Managing all activities related to providing a safe work environment
  • Understanding, demonstrating and enforcing Company values
  • Success Measures :
  • Sales Comps (Likes)
  • Payroll
  • Associate Opinion Survey (AOS) Results
  • Retention of top talent
  • Qualifications :

  • Demonstrates excellent time management, organisation skills and attention to detail
  • Demonstrates ability to communicate with Sales Leadership Team and associates
  • Demonstrates ability to accurately observe and provide feedback
  • Demonstrates proficiency with computer
  • Schedule flexibility to include evenings, weekends, holidays, and non-business hours
  • Hours :
  • Full Time Permanent
  • Full Time Permanent
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