Digital Creative Director
5d ago

Digital Creative Director

Digital Critical Mass is looking for a Creative Director to join our ongoing pursuit of excellence in Customer Experience Management.

A sound creative thinker with a hands-on approach, and a proven track record in leading major marketing initiatives, the Creative Director will be a key team member who develops solid client relations, plans leading edge online strategies, clearly communicates and justifies concepts, directs the collaborative efforts of a large group of creative professionals, fosters an environment of professional growth and inspires others to exceed expectations.

A strong working knowledge of the trifecta of UX, art and copy, and creative process is essential to performing this challenging role.

Working in a digital business unit, the Creative Director will also be an efficient time manager capable of juggling a variety of client deadlines.


  • Drive the strategies that address customer needs and business goals across digital channels, facilitate brainstorming, mentor your team, collaborate with partners and sell your vision to clients.
  • Contribute creative solutions and innovations that strengthen the Critical Mass brand and market leadership position.
  • Develop & deliver digital innovative proposals to capture both account growth and new business opportunities.
  • Promote continual improvement and a culture of excellence and accountability through driving :
  • Perform strategic account planning with senior management in vertical marketing groups.
  • Conceive and create creative solutions that fulfill strategic business objectives.
  • Effectively communicate creative ideas and strategies to all project stakeholders.
  • Lead and partner with multidisciplinary teams including all creative disciplines, technology, planning, account and program managers, partners, clients and more.
  • Provide regular team leadership and constructive feedback on all accounts in the business unit.
  • Develop, monitor and modify the business unit creative department staffing strategies and plans, including :
  • Develop, implement and monitor quality standards across all creative department artifacts and deliverables.
  • Continually improve Creative Department methods, problem-solving models and best practices.
  • Proactively manage the success of production scope, schedules and budgets.
  • Engage & inform practice leads from Media & Marketing, Technology, Research and Analytics, Usability, and Quality Assurance departments to maximize results and ensure client and user satisfaction.
  • Support and lead human resource initiatives with a focus on performance management.
  • Understand, embrace, and communicate corporate mission and values.

  • Passion for all things digital and eagerness to collaborate with other creative people.
  • Strong digital portfolio with 8+ years industry experience
  • Having demonstrable cross-disciplinary knowledge of the latest front-end and consumer-facing technologies is a strong bonus.
  • Solid understanding and appreciation for the distinction between creative expression and commercial reality.
  • Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines.
  • Experience leading strategic brainstorming sessions, creative brief development and directing creative execution.
  • Leadership experience.
  • Proven success rationalizing and delivering digital concepts and effectively selling to clients.
  • Ability to think creatively against demanding deadlines with acute attention to detail.
  • Comprehensive understanding of interactivity and related mediums.
  • Strong written and verbal communication skills.
  • Effective and creative problem-solving skills.
  • Dedication to building the client’s business through positive ROI.
  • Experience with financial management along with P&L accountabilities.
  • Natural leadership skills with experience guiding large creative teams (10+).
  • Strong organizational abilities, including time and resource management.
  • Leadership abilities that foster learning and excellence among team members.
  • Experience planning and implementing employee professional development.
  • Apply
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