Senior Support Officer
Hertfordshire County Council
9d ago

Job Duties :

The Highways Business Support Team are looking for a highly motivated and enthusiastic person to join this busy team as a Senior Support Officer.

Your duties will include assisting the various Highways Teams by providing all aspects of administration and technical support across the whole client service to ensure the smooth running of the Highways functions.

You will be responsible for managing a busy Business Support team, ensuring quality systems and documented procedures are operated to required standards.

You will possess excellent attention to detail, be a good team leader with the ability to work in different teams to deliver projects.

Excellent communication, IT, and customer service skills are essential. You will have an enquiring mind and be able to work well as part of the Business Support team.

Key accountabilities

Duties may involve a combination of the following tasks :

  • Manage team recruitment, team performance, work schedules and commitments ensuring all appropriate coaching, training and development is provided
  • Manage the provision of a full range of administrative duties, deal with all general matters and more complex correspondence in accordance to local procedures as well as management of local projects and corporate initiatives
  • Update and manage computer databases and spreadsheets, provide reports and compile information such as statutory returns, and manage and track expenditure
  • Maintain confidentiality, respond to enquiries and telephone calls and provide required information to internal and external customers
  • Provide professional support to senior officers and managers, undertaking an ambassadorial role dealing with confidential and sensitive matters Managers
  • Undertake research work, compiling reports / briefings, assessing the impact of changes and making recommendations
  • Manage utilisation of and provide expertise in software packages such as Microsoft Office, production of documentation according to local procedures and statutory / legal requirements
  • Responsibility for Health and Safety for team / work area
  • The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
  • Closing Date : 30.10.2018

    Interview Date : 12.11.2018

    For an informal discussion and more information please contact : Abby Darby on 01992 555555

    Apply now online at

    Application Information

    To apply : Please follow the 'Apply for Job' button at the bottom of the screen.

    As part of the application you will be prompted to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the PERSON SPECIFICATION area of the attached Job Outline.

    If you do not supply a supporting statement, your application will be rejected.

    For Candidate Guidance on How to Apply : Click Here

    PLEASE NOTE : All questions marked with a (red)

  • are mandatory question and must be answered you will not be able to submit your application until all mandatory questions have been answered.
  • English Fluency :

    Please Note : The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

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