Inbound Call Handler
Search Consultancy
Vauxhall, Merseyside, United Kingdom
3d ago

Inbound call Handler

  • Salary : £8.72 per hour
  • Full time (16 hours per week)
  • Weekends
  • Ongoing Temporary
  • Location : Liverpool My client based in Liverpool is looking to recruit Inbound Call Handlers to join their out of hours response team with immediate start.
  • The role will be answering incoming calls from care workers, who could have a number of queries ranging from a general enquiry regarding their rota up to a sensitive and safe guarding issue involving a client.

    You will need to have excellent customer service and communication skills and be able to work well under pressure. You will need to be available Saturday and Sunday for the following shift : 7am 3pm / 3pm 10.

    30pm. The Customer Service Agent will be responsible for :

  • Handling incoming calls
  • Recording and reporting information
  • Handle sensitive and safe guarding issues
  • Answering all queries in a timely manner
  • Providing excellent customer service
  • Managing rotas for core staff
  • Carrying out investigations Essential Requirements
  • Customer Service experience
  • Excellent communication skills
  • Ability to work well under pressure
  • Able to think on your feet
  • Computer literate
  • Team player
  • Ability to manage own work load If you have the necessary experience and either come from a medical back ground or studying within the medical industry and would like to gain further experience please apply without delay.
  • Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion / beliefs, sexual orientation or age Advertised through Zoek e8f0bec0f39b40beb46638d067bca8400

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