Thermal Customer Engineer
Vertiv Co
London, England
1d ago

Primary Location

United Kingdom-England-London

Job Posting

Aug 29, 2018, 12 : 02 : 24 PMAt Vertiv, we build products that keep critical technologies running 24 / 7. We are proud we were the first to protect mainframes with precision cooling systems.

We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.

Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are currently recruiting for a Thermal Customer Engineer. A Customer Engineer is responsible for the undertaking of preventative maintenance, scheduled and emergency remedial works, on Vertiv and third party equipment.

This is a field based role offering considerable independence and you will be working within a regional structure although you will be required to work away from home when required.

The role requires working both individually and as part of a team. The successful candidate will establish, promote and maintain excellent rapport with all customers, co-

workers, sales representatives and others as appropriate. You will also be provided with excellent in-house training programs from our staff based in the UK and overseas training centers and offer excellent professional growth opportunities.

  • Conversant with the operation of Vertiv manufactured products- Have a great understanding of 3rd party equipment currently covered by Vertiv service contracts-
  • Undertake planned maintenance of both Vertiv equipment and 3rd party equipment- Attend any required breakdown and any subsequent repair visit-

    Undertake equipment upgrades including software- Participation in the Emergency on-call rota- Capable of working independently based upon training with supervision as required during stages of progression-

    Cover varying locations within the South of the UK- Working away from home for a full week at a time may be required, weekend working will also be required-

    Regularly assume site person in charge responsibilities for Vertiv service work- Resolve complex and persistent situations with Vertiv equipment on customer sites-

    There are five main parts that make up this role : TECHNICAL KNOWLEDGE, SAFETY ASPECTS, ADMINISTRATION, CUSTOMER SATISFACTION and PERFORMANCE a balance to these five will be an important aspect of the role.

    Requirements - Experience (one or more of the following)- NVQ level 1 & 2 or equivalent in Refrigeration and Air Conditioning or BTEC or relevant time served experience.

  • City in Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.- Computer Literate.- Previous experience in this role-
  • Excellent customer service skills, presentable and professional at all time.- Self-starter, ability to plan effectively, organize, and manage time effectively-

    Full valid driving license- Technical skills- Strong bias on fault finding- Self motivated and capable of working under own initiative-

    Maintenance processes- Customer reporting- Communication- Customer service in potentially stressful situations- Working with safety procedures and protocols-

    Organizational and planning- Fully IT Conversant- Mechanical and Electronic / Electrical aptitude- Leadership

    About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

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