A renowned manufacturer of HVAC systems requires a Technical Support Engineer to join their team in Warwickshire. Are you a Service Engineer who's had enough of being on the road and would like an office based support role then this could be the ideal step to management or have you been working in a similar role within this industry sector.
Technical Support Engineer
Role core purpose : To ensure high standards of customer care for installed climate systems products in all markets served.
Advisory role on customer technical issues from pre sales to on site servicing and warranty work. To provide a conduit between the customer and our Engineering and Sales teams.
Allocate work to service engineers, managing diaries appropriately to cover geographic locations
Co-ordinate third party service contractors to attend site on behalf of the company
Collate site engineers' site visit reports, maintaining a database of work undertaken to help identify repeat quality issues and raise these with Senior Managers
Complete risk assessment and method statements where required
Manage component part stock to ensure accurate inventory control is maintained in the business, using SysPro to book goods in and out of Service stock
Manage the return of faulty products, deciding whether they can be repaired, stripped down for parts or scrapped
Technical / Commercial Support
Answer customers' technical queries on the phone and provide other internal sales and after sales support
Communicate with technical support teams in the company to resolve technical queries
Provide the first point of contact for reported faults over the phone to understand the enquiry and take relevant action as appropriate
Help customers install to best practice
Develop a higher level of product technical knowledge within the business
Assist in external training sessions
Site Service Function
The role may include out of hours working to support service technicians as required
Proactively resolve issues on site
Maintain and enhance company reputation at all times
Decisions and actions to be commercially considered
Work between factory, sales and customers on any free issue projects, reviewing any components, generating composite wiring diagrams and handling any sheet metal changes
Carry out any identified engineering changes and product testing to new and existing products
Undertake any changes to existing BIM models from the company's product range
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.
ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.