CS End to End Coordinator
Barclays
Knutsford, UK
6d ago

Description

We arethe eyes and ears of BCS and more broadly GTIS, operating our global servicedesk, onsite support and techbars. When it doesn’t work out we have a team inplace ready to react to turn a negative experience into a positive one.

Our VIPteam create our white glove’ service where it is really important. We aim to build strong partnerships acrosstechnology through great Service and Inspire our colleagues through our passionto get it right.

YourRole

  • OperationalImprovement contribute to the strategic and tactical improvement portfolio
  • Theyare responsible for all data analysis to support service initiatives.
  • Accountablefor service on an end to basis to ensure there is an integrated approachbetween support and product
  • Helpsestablish the business’ repeated issues and identify root cause
  • Facilitatethe end to end support to colleagues
  • Ensurethat dependencies on services are managed effectively.
  • Maintaina good knowledge of current practice and awareness of current developmentswithin own area(s) of expertise.
  • Improveservice levels and the service management experience
  • ITIL
  • Communicationskills
  • Suppliermanagement
  • AboutUs

    Barclaysis a transatlantic consumer, corporate and investment bank offering productsand services across personal, corporate and investment banking, credit cardsand wealth management, with a strong presence in our two home markets of the UKand the US.

    Our goal is to become the bank of choice by providing superiorservices to customers and clients and supporting our stakeholders via acommercially successful business that generates long-

    term sustainable returns.

    Risk andControl Objective

    All Barclayscolleagues have to ensure that all activities and duties are carried out infull compliance with regulatory requirements, Enterprise Wide Risk ManagementFramework and internal Barclays Policies and Policy Standards.

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