Central Operations Manager - Supplier Operations
6d ago

At Airsorted our mission is to make hosting hassle-free for everyone . And as the world’s largest host management company, we’ve already managed over £30,000,000 in host earnings, managing 1,000s of homes in multiple cities around the world.

Working at Airsorted, you’ll be part of a dynamic, creative and supportive team, working together in our quest for global domination!

Airsorted partners with third party cleaners, linen suppliers and maintenance contractors to carry out core operational activities in our hosts’ homes.

Your role as Central Operations Manager is to optimise the delivery of these activities across all Airsorted markets to ensure we provide a best-

in-class service to our guests and hosts.

  • This role - part of the Central Operations Team - blends the challenges of data gathering, analysis, ideation and execution;
  • and has a huge impact on the business.

    What do we expect you to do?

  • In many ways we are a marketplace as a service - part of your role is to enhance the cleaner recruitment funnel to ensure that Airsorted can match booking volumes with cleaner supply across seasonal peaks and troughs -
  • solving this balancing act is a core challenge at Airsorted

  • Find ways to improve cleaning quality across a distributed network of locations (our hosts' homes), through all available levers including the Housekeeping Android and iOS Apps, our smart scheduling algorithm and various operational tools
  • Our cleaners and linen suppliers are Airsorted's customers too - understand their perspective by building and analysing Voice of Customer (VoC) data and optimise the supplier experience so we can drive increased engagement and retention
  • Develop a coherent strategy for home maintenance so that we can reduce in-stay issue resolution time - driving host satisfaction and reducing operational friction
  • Customise Airsorted's case management software (Salesforce Service Cloud) with new workflows, reports and triggers to improve the productivity of the Supplier Operations teams across the world
  • So what are you like?

  • You are intellectually agile - logical problem-solving comes naturally - and you understand the practical challenges of embedding new solutions within teams across remote locations that do not report directly into you
  • You value data enormously (ideally with exposure to writing your own SQL queries), but instead of burying your head in it, you get a kick from developing actionable insights and executing on projects
  • You can operate with a high degree of autonomy and be relied upon to drive projects forward
  • Extra details / benefits

  • The opportunity to join a fast-growing company
  • Travel to Airsorted offices to share best practice
  • Stock options
  • 25 days holiday - and an extra free day off on your birthday
  • Some lovely discounts for cinemas, gyms and shopping via PerkBox
  • Apply
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