The advisory and programme delivery division delivers services to projects ranging in scale and complexity from £million’s to £20bn, through the technical disciplines of programme management, project management, project controls, scheduling, cost management, estimating, infrastructure finance, management consulting, digital consulting, education and healthcare management.
Our education health and care portfolio is primarily a UK based business working in key sectors of education, public health and social care.
Our work stretches from running training courses attended by individual teachers through to managing the £19m Adoption Support Fund on behalf of the government.
In many instances we operate under the Cambridge Education brand which provides synergy with other global education activities in the Group.
We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.
To ensure that all stakeholders in the project receive an excellent administrative service.
To extract and collate information to assist Managing Reviewers and Reviewers in carrying out their professional QA roles, and transmit it according to the agreed format and timeline.
To identify Reviewers to carry out QA activities, and liaise with Managing Reviewer(s) in relation to specific monitoring events.
To apply agreed procedures for the deployment, contracting, monitoring and payment of Reviewers.
To receive, read, process, record and forward the outcomes of QA activities according to the specified procedures and timeline, ensuring that all actions are logged.
To monitor the work of Reviewers against the specified timeline and take any necessary corrective action in the event of late or non-
completion, with the support of the Operations Manager.
To highlight actual or potential issues in relation to timely completion of work to the Project Manager, so that they can be addressed before they pose a risk to project delivery.
To receive, acknowledge, answer and / or refer enquiries from a range of stakeholders within the specified timeline.
To respond to written correspondence, accurately and professionally, within the specified timeline (in consultation with the Project Manager where necessary).
To support the Project Manager in collating customer feedback and handling complaints.
To carry out any other project work as required.
Excellent organisational and administrative skills
Excellent communication and interpersonal skills, particularly by telephone and email friendly, persistent and firm when necessary
Flexible and adaptable in a changing environment
Ability to keep a cool head under pressure
Well-developed organisational and administrative skills
Good keyboard and IT skills especially with MS Word, Excel and Outlook
Attentive to detail and accurate with data entry and repetitive tasks
Relationships and contacts :
Must be able to deal effectively with internal and external stakeholders.
Will need to develop relationships with senior staff within and outside the company.
Will need to work closely with other departments (quality, finance, HR, IT).